Venkateshwarlu Manchukonda
Product Owner/Business Analyst
Torrance,USA
Summary
Achievement-driven and result oriented professional with 13 years of experience in Product Management, Quality Assurance, Systems and Business Analysis, Requirements Management, Business Process Mapping, and Project Planning for US Healthcare Projects(Pharmacy Benefit Management). Demonstrated history in delivering large data migration and modernization projects in Agile and Waterfall model setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Owner/Business Analyst
Optum Global Solutions (India) Pvt Ltd
2020.03 - 2024.02
- Optum Data Integration Services (ODIS) is designed to modernize, scale and replace PEER, RxFTS and TPUI applications (IBM Supporting)
- Led and implemented million-dollar worth of business for major healthcare clients in revamping and modernizing their existing eligibility load in healthcare systems
- Articulate in business values, managing user expectations and client satisfaction, and introducing innovation to business processes through technology
- Acted as liaison between business and IT teams to refine the product and incorporate features based on Client demand/feedback
- Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision
- Collaborated with different business teams to discover and deliver the best solution to the product team and the business
- Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle
- Proficiency in mapping business processes and studying requirements and perform functional and User acceptance testing in line with the guidelines specified by clients; effective in ensuring business functionality & enhancement of competitive advantage
- Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
- Responsible for defining Stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
- Excellent Business skills in writing Use Case Specifications, Acceptance criteria and System specifications
- Empower the team to make their own decisions by creating a shared brain
- Manage cross functional team and stakeholder communication and oversaw product development from inception to implementation
- Track delivery of components, manage change requests and provide status to leadership
- Prepared technical documents including reference manuals product manuals.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Analyzed metrics to measure product performance.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Coordinated project planning and execution with team members and team leads.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Boosted customer base penetration using creative promotional approaches.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reduced project downtime with quality product inspections.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Maintained positive vendor relations to build strong partnerships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior QA/Associated lead/Associate Quality Manager
United Health Group (Optum)
2012.04 - 2020.02
- Forward focused Quality Analyst, expertise in QA Methodologies and process providing Client Demos, Resource Training, Functional Testing, UAT
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Optimized resource allocation to ensure all projects were adequately staffed and met budget constraints.
- Responsible for internal audits performing within the project to ensure the Quality process compliance
- Responsible for Test Planning, estimation and resource allocation
- Perform end-end system testing, webservices and database testing on mainframe platforms
- Excellent Analytical, Presentation, Communication and Interpersonal skills with proficiency in demonstration and highly adaptable to new technologies & business environment
- Ensured all artifacts compiled with SDLC policies and guidelines
- Developed workflow diagrams in MS Visio for current and future process
- Design test automation cases using LeanFT framework
- Used SQL queries to extract data from databases for validation
- Responsible for change requests deployment and maintained change log for CCB committee review
- Extensive experience in validating EDI 834 and 837 file formats.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Assisted with new hire processing and existing training programs.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Volunteered to help with special projects of varying degrees of complexity.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Test Engineer
United Health Group (Optum)
2011.04 - 2012.03
- Worked for PBM business in OptumRx, supporting Rx claim adjudications, CHF and accumulator calculations
- Understand business requirements and convert them into test cases
- Coordinate with onshore counterpart for requirement clarification
- Responsible for test execution and report any functional defects
- Responsible for daily status reporting to leadership.
- Tested hardware and software within sandbox environment prior to release to production.
- Assisted in developing cost-effective solutions to engineering problems.
- Improved testing efficiency with the development of automated test scripts using various programming languages.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Jawaharlal Nehru University
Hyderabad, India04.2006
Skills
- Project and Product Management
- Troubleshooting and QA
- End to End Feature Delivery
- Scrum Framework
- Stakeholder Relations
- Cross Functional Leadership
- Budgeting and Allocation
- Teamwork and Collaboration
- Decision-Making
- Training and Onboarding
- US Healthcare- PBM
- Member Eligibility
- PBM Plan Setup
- Claim History- Medicare and Commercial
- Standard and Real Time Accumulators
- As400/I series
- Rally,HP ALM, Jira
- Aha
- Service Now
- Selenium
- Postman, Soap UI
Accomplishments
- Achieved 500K savings per annum by modernizing legacy system
Certification
- Certified Tester from ISTQB
- Product Management from Skillsoft
Tech Expertise
- SQL
- APIs: REST APIs and Soap
- XMLs, XSDs and Json files
Timeline
Product Owner/Business Analyst
Optum Global Solutions (India) Pvt Ltd
2020.03 - 2024.02
Senior QA/Associated lead/Associate Quality Manager
United Health Group (Optum)
2012.04 - 2020.02
Test Engineer
United Health Group (Optum)
2011.04 - 2012.03
Bachelor of Science - Electrical, Electronics Engineering Technologies
Jawaharlal Nehru University
- Certified Tester from ISTQB
- Product Management from Skillsoft
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