Vennesa Bryant
Boynton Beach,FL
Summary
Dynamic Training Consultant with a proven track record of enhancing instruction quality and client satisfaction at Modernizing Medicine. Expertise in remote training, workforce planning, and compliance training has driven significant improvements in operational efficiency and client retention. Proficient in software integration and configuration implementation for multiple platforms, including gGastro, gPM, EMA, and PM. Committed to leveraging critical thinking and effective communication skills to foster continual growth in training effectiveness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Consultant I
Modernizing Medicine
Boca Raton, FL
10.2021 - Current
- Improved quality of instruction by assessing session successes and improving deficient areas.
- Assessed business needs and planned improvements by consulting closely with management.
- Facilitate remote and online training sessions with clients and PM.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Mentored and onboarded new staff members to establish top client satisfaction during onsite training.
- Collaborated with senior and department leaders to develop and implement workforce plans as an onsite trainer.
- Identified and addressed training needs by collaborating with client management and requesting more resources if necessary.
- Established and provided appropriate instructional materials and training outlines for client management-level implementation.
Medical Practice Manager
Dr. Prosper Abitbol
Boca Raton, FL
09.2015 - 09.2021
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Ordered supplies needed and kept tabs on inventory levels.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
Insurance Verification Specialist/Medical Records Coordinator
South Palm Ambulatory Surgery Center
Boca Raton, FL
10.2012 - 08.2015
- Checked documentation for appropriate coding, catching errors and making revisions.
- Examined claims, records and procedures to grant approval of coverage.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Communicated with cross-functional teams to report insurance company trends.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Navigated through multiple online systems to obtain documentation.
- Pulled patient files and forwarded to appropriate offices for processing.
- Assisted 400 patients weekly by reviewing personal cases and insurance coverage information.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Education
Associate of Applied Science -
Palm Beach State College
Lake Worth, FL06.2023
High School Diploma -
Canarsie High School
Brooklyn, NY06.1999
Skills
- Team Exercises
- Assignment Delegation
- Creative Solution Development
- Simulation Leadership
- Materials Organization
- Remote/Online Training
- Critical Thinking
- Verbal and Written Communication
- Group Instruction
- Work Coordination
- Client Retention
- Problem-Solving
- Compliance Training
- Decision Making
- Resource Coordination
- Quality Assurance
- Session Scheduling
- Troubleshooting and Diagnostics
- Software integration
- Configuration Implemenation
Certification
- Customer Success Management Fundamentals, LinkedIn Learning - 2022
- Business Acumen for Project Managers, LinkedIn Learning- 2022
- Software Project Management Foundations, LinkedIn Learning- 2022
- PMI ACP Certification, LinkedIn Learning- 2022
Timeline
Training Consultant I
Modernizing Medicine
10.2021 - Current
Medical Practice Manager
Dr. Prosper Abitbol
09.2015 - 09.2021
Insurance Verification Specialist/Medical Records Coordinator
South Palm Ambulatory Surgery Center
10.2012 - 08.2015
Associate of Applied Science -
Palm Beach State College
High School Diploma -
Canarsie High School
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