VENNESA L. RAINFORD
Brooklyn,NY
Summary
Highly motivated candidate with experience in customer service, research, call center, laboratory and clerical work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional/Teaching Assistant
Department of Education
01.2024 - Current
- Assist students with classroom work
- Document any issues throughout the day
- Make sure that any injuries are documented
- Work along with the Lead Teacher to get tasks done
- Help with toileting
- Prepare classroom work as assigned by the Lead Teacher.
Eligibility Specialist II
Human Resources Administration
12.2022 - 01.2024
- Have empathetic conversations with client’s to ascertain their eligibility for benefits
- Troubleshoot system errors in order to process cases correctly and in an adequate timeframe
- Practice time management so that I can adequately take calls and process cases
- Be apart of various trainings to improve client’s happiness
- Multitask using multiple computer programs at a time during challenging times
- Be a time player and get special projects in a timely manner
- Communicate effectively with managers and other staff to get tasks done effectively in order to help clients.
MLT Lab Supervisor
Research Foundation CUNY - Bronx Community College
03.2022 - 12.2022
- Set up labs for students in the Study Lab
- Reach out to students that are failing and schedule them for tutoring
- Tutor students in MLT subjects they need help in
- Check tutoring timesheets and make sure they match up with the times the tutors come in
- Supervise tutors
- Create documents for the MLT Lab
- Seek and find talent for the MLT Study Lab
- Communicate with Faculty about students that are failing/need help in their respective classes
- Find unique ways to get students to come to tutoring
- Update documents for the tutors.
Adjunct-College Laboratory Technician
Bronx Community College
08.2022 - 12.2022
- Use the autoclave to sterilize contaminated materials, prepare materials for biological cell cultures and prepare elements used for taking samples
- Use proper personal protective equipment to discard biohazard materials properly
- Take inventory of things that need to be replaced and for things that are in stock
- Researched new methods and techniques to improve laboratory procedures.
- Calibrated and maintained instruments to keep equipment fully operational.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Contact Tracer/Crossover Case Investigator - Optum
Insight Global
07.2020 - 04.2022
- Use Salesforce to contact clients and use RedCap to enter their data
- Communicate with clients in an empathetic and professional manner
- Check clients records to make sure that they are getting the most correct information possible
- Maintain communication daily with my supervisor
- Follow up with client’s and ensure that they get connected with the proper resources they need
- Effectively communicate health related needs of client’s with supervisors
- Communicate with client’s what the system states to be done to help them keep safe
- Update the system correctly and report any trends you see
- Input client information into Smartsheet
- Schedule clients for services
- Use Revation to contact clients
- Update Salesforce CRM with the client’s information.
Adjunct-College Laboratory Technician
Bronx Community College
02.2020 - 05.2020
- Set up classrooms with materials needed to perform experiments
- Do the pre-lab preparations for each class
- Use the autoclave to sterilize contaminated materials, prepare materials for biological cell cultures and prepare elements used for taking samples
- Use proper personal protective equipment to discard biohazard materials properly
- Communicate effectively with professors and co-workers to see what they need to be done in relation to their classes
- Take inventory of things that need to be replaced and for things that are in stock
- Secure classrooms at the end of the night.
Temporary Laboratory Associate
Winston Staffing Group
05.2020
- Temporarily aiding in covid-19 testing for the pandemic.
Research Assistant
New York Presbyterian Hospital
05.2019 - 05.2020
- Find and enter patient information into software such as Allscripts and Oz
- Calm and soothe patients being tested
- Sort and compile testing data
- Perform hearing screening on different inpatients and outpatients
- Report patient results to nurses and doctors
- Sort statistical data for patients
- Use Soarian to set outpatient appointments.
Barista
Starbucks Coffee Company
04.2017 - 09.2019
- To make drinks, serve food and engage customers in a fast-paced environment
- Assist customers with store merchandise
- Answer customer questions
- Provide customers with services and merchandise
- Handle cash and credit card transactions.
Medical Laboratory Technician Intern
Harlem Hospital
08.2018 - 12.2018
- Accession and sort patient samples and send them to their correct departments
- Set up various tests in each department and give the Lead technologist the results to report out
- Take proper lab safety precautions when working with samples
- Take inventory of blood samples available in the Blood Bank
- Streak specimens (e.g throat cultures, wound cultures, etc) on specific plates for growth
- Use the microscope to read slides in various departments
- Perform manual tests such as occult blood, pregnancy tests, catalase, oxidase, coagulase, etc
- Properly work with biohazard materials in a safe manner
- Follow lab protocols
- Take the temperature of refrigerators and log the inventory of blood products
- Run QCs and maintain machines in each department.
Research Assistant
BRONX COMMUNITY COLLEGE
10.2017 - 08.2018
- Collect specimens and correctly put them away
- Enter data in a SPSS system
- Create posters to get people into the research
- Handled clerical duties, including data entry, and xeroxing
- Keep an inventory of supplies
- Answer phones, take messages and make important phone calls
- Sorting and filing
- Faxing and photocopying.
FYS Peer Mentor
CUNY Research Foundation
08.2016 - 12.2016
- Help students navigate their way around the college campus
- Provide students with valuable information
- Mentor students.
Childcare Assistant
Star City Kids
03.2015 - 12.2015
- File and sort student information
- Update and create weekly menus and parents’ board
- Help students with homework
- Perform fun and educational activities with students
- Prepare snacks
- Handled clerical duties, including data entry, and xeroxing
- Prepare and follow through with lesson plans for each week
- Make nutritious meals for breakfast, lunch and snack time
- Office work such as filing, sorting, taking and making phone calls among other things
- Create employee files
- Manage time clock and employee time cards.
Education
Bachelor of Science in Business Administration concentration in Public Administration -
Southern New Hampshire University
10.2024
A.A.S Medical Laboratory Technician -
Bronx Community College
12.2018
Skills
- Highly organized and detail oriented
- Microsoft Office
- Great time management and sense of urgency
- Effective and attentive speaking and listening
- Adapts to changes quickly
- Takes initiative
Certification
- Certified NYS Teaching Assistant Level 1, 01/2024
- CRLA Certified Regular Mentor Level 1, 01/2017
- John Hopkins Certificate - Covid 19 Contact Tracing, 07/2020
- John Hopkins Certificate - Measuring and Maximizing Impact of Covid 19 Contact Tracing, 08/2020
Accomplishments
- The Convent of Mercy Academy ‘Alpha’, Kingston, Jamaica
- Keyclub International - Kiwanis Relation Officer
- Bronx Community College - Medical Laboratory Technology Club - Treasurer
References
Available upon request.
Timeline
Substitute Paraprofessional/Teaching Assistant
Department of Education
01.2024 - Current
Eligibility Specialist II
Human Resources Administration
12.2022 - 01.2024
Adjunct-College Laboratory Technician
Bronx Community College
08.2022 - 12.2022
MLT Lab Supervisor
Research Foundation CUNY - Bronx Community College
03.2022 - 12.2022
Contact Tracer/Crossover Case Investigator - Optum
Insight Global
07.2020 - 04.2022
Temporary Laboratory Associate
Winston Staffing Group
05.2020
Adjunct-College Laboratory Technician
Bronx Community College
02.2020 - 05.2020
Research Assistant
New York Presbyterian Hospital
05.2019 - 05.2020
Medical Laboratory Technician Intern
Harlem Hospital
08.2018 - 12.2018
Research Assistant
BRONX COMMUNITY COLLEGE
10.2017 - 08.2018
Barista
Starbucks Coffee Company
04.2017 - 09.2019
FYS Peer Mentor
CUNY Research Foundation
08.2016 - 12.2016
Childcare Assistant
Star City Kids
03.2015 - 12.2015
Bachelor of Science in Business Administration concentration in Public Administration -
Southern New Hampshire University
A.A.S Medical Laboratory Technician -
Bronx Community College
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