Venous Davoudi
McKinney,TX
Summary
Customer service management professional experienced with inbound and outbound customer services. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Tabiat Home
01.2020 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- resolve customer issues through ticketing system
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Receive inbound questions from customers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Lead Dental Assistant
Cale Lennard
06.2021 - 03.2023
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Used Curve Hero to document and maintain patient information and health background.
Customer Service Representative
Amazon
02.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Receive inbound questions from customers
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Server
Country Club
04.2019 - 09.2019
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Sales and Marketing Representative
Dillard's
08.2018 - 03.2019
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Maintain scheduling and event calendars.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Hospitality Team Member
Chick Fil A
10.2019 - 01.2019
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Enforced provision of services in line with company standards.
- Trained and supervised staff to provide highest level of customer service.
Summer Administrative Intern
Sandra Vergara Oral Surgery
05.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Prepared and edited documents and reports for quality and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
Summer Intern
Grace Church
04.2018 - 08.2018
- Answered phones, provided information and took messages.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and optimized records management strategies to coordinate and protect information.
- planned and arranged fun events for the students.
Pool Server
Country Club
04.2018 - 08.2018
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
Education
Associate of Applied Science - Business
Midwestern State University
Wichita Falls, TXAssociate of Science - RDA
Dental Assistant School
Texas06.2021
Skills
- Technology Features
- Customer Retention Strategies
- Great Communication Skills
- Microsoft Office Expert
- Client Relations
- Customer Relationship Management
- Employee Mentoring
- Customer Service Expert
- Technical Support
- Call Center Experience
- Insurance Billing
- Customer service
- Sales Professional
- Level Of Detail
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Lead Dental Assistant
Cale Lennard
06.2021 - 03.2023
Customer Service Representative
Amazon
02.2020 - 12.2020
Customer Service Manager
Tabiat Home
01.2020 - 07.2023
Hospitality Team Member
Chick Fil A
10.2019 - 01.2019
Server
Country Club
04.2019 - 09.2019
Sales and Marketing Representative
Dillard's
08.2018 - 03.2019
Summer Administrative Intern
Sandra Vergara Oral Surgery
05.2018 - 09.2018
Summer Intern
Grace Church
04.2018 - 08.2018
Pool Server
Country Club
04.2018 - 08.2018
Associate of Applied Science - Business
Midwestern State University
Associate of Science - RDA
Dental Assistant School
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