Ventrall Wright
South Daytona,FL
Summary
Detail-oriented customer service professional with over 7 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Personable Customer Service representative with background of effective leadership and excellent customer service. Facilitate effective departmental communication and coordination to drive productivity and customer satisfaction ratings.
Overview
16
16
years of professional experience
Work History
Loss Draft Associate
Proctor Loan Protector
09.2023 - Current
- Ensured timely disbursement of funds by accurately calculating available proceeds based on current loan status and repair estimates.
- Contributed to a positive work environment by collaborating closely with colleagues to achieve shared goals in claim resolutions.
- Cultivated strong relationships with external partners through effective communication and collaboration efforts during claim management process.
- Provided training to new team members on company policies, industry regulations, and best practices for handling loss drafts.
- Monitored property inspections to ensure accurate assessment of repair progress and compliance with guidelines.
Sales Agent
Customer Acquisition Group
07.2022 - 08.2023
- Assisted call-in customers with questions and orders.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Met existing customers to review current services and expand sales opportunities.
Insurance Sales
Farmer’s Insurance
09.2021 - 06.2022
- Adhered to all regulations for insurance sales.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
Team Leader Supervisor
SmartContact
08.2020 - 09.2021
- Managed performance reviews for 30+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Zaxby's Certified Trainer
Zaxby's
03.2019 - 02.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 25 new personnel hired to fulfill various roles.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
MetroPCS Authorized Dealer
TalkTime Store
04.2018 - 11.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Negotiated the terms and prices of sales, reaching agreements with customers.
Electrician
Central Florida Electric of Ocala
11.2016 - 10.2018
- Connect wires to circuit breakers, transformers, or other components.
- Repair or replace wiring, equipment, or fixtures, using hand tools or power tools.
- Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools.
Wireless Sales Consultant
Appointment Setter
Gubagoo
08.2016 - 11.2016
- Brand development, web site traffic growth, web site and advertising revenue.
- Developed brand strategy and statistics systems.
- I also contact dealerships to educate them on the dynamic products that we offer.
- Maybe we can assist your dealership today.
Sales Supervisor
Comcast
10.2015 - 08.2016
- Promoted to this position with overall responsibility for developing, motivating and managing a sales team of 30, with a focus on meeting required 100% sales objectives for three product lines (Comcast Digital Cable, Comcast High Speed Internet, Comcast Digital Phone).
- Respond to inbound supervisor call requests and respond to inbound customer support and sales calls as needed based on call volume.
Sales Representative
Comcast
07.2014 - 10.2015
- My role as a Comcast Sales Representative was to help our customers use products and features that were the best value for their money, articulate the benefits of Comcast over the competition and complete all data entry with accuracy.
- Maintain sales goal.Represent Comcast in a professional manner, assist the customer effectively to maintain first call resolution.
- Probe for and confirm understanding of requirements and enter sales for Comcast customers.
- Residential High Volume Sales Rep.
ADT Security Services Inc
08.2013 - 04.2014
- Responsible for evaluating security requirements of my clients and determining the appropriate configuration.
- Of ADT security equipment and services to meet their needs.
- Responsible for ensuring people are adequately.
- Secured in their home or business with ADT security.
- I walked around neighborhoods and informed people.
- About ADT Security Systems and sold security systems to them.
Sales Representative
Comcast
08.2011 - 07.2013
- Confer with Comcast Direct Sale Representatives by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Cashier/ Customer Service Representative
Busch Gardens
07.2010 - 04.2011
- Provide customers with a world class experience as they entered the park.
- Tasks included spieling on the.
- Back, and parking cars in the parking lot.
- I also help run the front end as a Head Cashier which includes.
- Delegating responsibility to other cashiers, and training new cashiers, helping the cashiers with difficult.
- Transactions, and running a register when needed.
Data Entry Specialist
IPS Worldwide
10.2008 - 01.2010
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Arts - Accounting And Business Management
Independence University
Salt Lake City, UT06.2016
High School Diploma -
Atlantic High School
Port Orange, FL06.2005
Skills
- Priority management
- Employee development planning
- Business process management
- Client Service
- Revenue Generation
- Performance improvement
- Account servicing
- Performance Optimization
- Data analysis
- Excellent work ethic
- Self-motivated professional
Education
Port Orange, FL,Salt Lake City, UT,Clearwater, FL
Contact
Orange City, FL 34449
Timeline
Loss Draft Associate
Proctor Loan Protector
09.2023 - Current
Sales Agent
Customer Acquisition Group
07.2022 - 08.2023
Insurance Sales
Farmer’s Insurance
09.2021 - 06.2022
Team Leader Supervisor
SmartContact
08.2020 - 09.2021
Zaxby's Certified Trainer
Zaxby's
03.2019 - 02.2021
MetroPCS Authorized Dealer
TalkTime Store
04.2018 - 11.2019
Electrician
Central Florida Electric of Ocala
11.2016 - 10.2018
Wireless Sales Consultant
Appointment Setter
Gubagoo
08.2016 - 11.2016
Sales Supervisor
Comcast
10.2015 - 08.2016
Sales Representative
Comcast
07.2014 - 10.2015
ADT Security Services Inc
08.2013 - 04.2014
Sales Representative
Comcast
08.2011 - 07.2013
Cashier/ Customer Service Representative
Busch Gardens
07.2010 - 04.2011
Data Entry Specialist
IPS Worldwide
10.2008 - 01.2010
Associate of Arts - Accounting And Business Management
Independence University
High School Diploma -
Atlantic High School
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