Ventrice Perdue
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representatives
Stewart
05.2023
- Consistently meet or exceed customer satisfaction goals by providing excellent customer service and resolving issues in a timely manner
- Develop and maintain a comprehensive knowledge of the company's products and services to effectively address customer inquiries and provide accurate information
- Develop and maintain strong product knowledge to effectively respond to customer inquiries and provide accurate and helpful information
- Identify opportunities for process improvement and suggest ideas to streamline customer service operations
- Identify and implement customer service improvements based on feedback and analysis.
Technical Customer Service Representative
American Customer Care
07.2022 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Identified potential sales and cross-selling opportunities and informed supervisor
- Responded promptly to incoming sales leads and requests for technical support
- Assisted with updating technical support best practices for use by team
- Documented support interactions for future reference
- Monitored systems in operation and quickly troubleshot errors
- Translated complex technical issues into digestible language for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Healthcare Customer Service Representative
BroadPath Healthcare
03.2021 - 03.2023
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Supported accounts receivable operations within assigned functions
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations
- Identified, analyzed and researched systemic issues and made recommendations for resolution
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Balanced deposits and credit card payments each day
- Provide empathetic and compassionate customer service to patients and their families, understanding their unique needs and concerns in a healthcare setting.
Digital Shopper
Walmart
03.2022 - 10.2022
- Tracked substitutions and informed customers of changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consistently met deadlines and quality goals for accuracy and timeliness
- Worked productively with customers to meet order requirements and service expectations
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Customer Service Representative
Capgemini
01.2021 - 02.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Concentrix
04.2021 - 07.2021
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Education
General Studies -
Jeff Davis High School
Montgomery, AL05.2013
Skills
- Communication skills
- Problem solving
- Attention to detail
- Leadership
- Conflict Resolution
- Teamwork
- Quick Typing
- Support Services
- CRM Software
- Customer Engagement
Timeline
Customer Service Representatives
Stewart
05.2023
Technical Customer Service Representative
American Customer Care
07.2022 - 05.2023
Digital Shopper
Walmart
03.2022 - 10.2022
Customer Service Representative
Concentrix
04.2021 - 07.2021
Healthcare Customer Service Representative
BroadPath Healthcare
03.2021 - 03.2023
Customer Service Representative
Capgemini
01.2021 - 02.2022
General Studies -
Jeff Davis High School