Ventryce Hampton
Columbia,SC
Summary
Motivated customer service specialist with over 12 years experience in a fast-paced, team-based environment.
Enthusiastic Benefits Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in healthcare industry.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Associate Implementation Manager
Aetna, A CVS Health
COLUMBIA, SC
05.2022 - 08.2023
- Act as the primary client contact concerning all implementations, projects and in some cases issue resolution.
• Manage, track, document and drive all Implementations and client project requests to ensure superior service and client satisfaction.
• Facilitate conference calls and meetings and provide thorough and accurate status updates on all implementations and projects to the client.
• Driving the new client implementation and business request processes by collecting and analyzing data pertinent to the development of the requirements needed for the Implementation.
• Update all tracking mechanisms and manage to timelines and deliverable deadlines to ensure that the implementation remains on track based on the defined project plan.
• Prepare detailed status reporting, attend, and participate in project meetings.
• Works independently within guidelines.
• Proactively communicate and collaborate to analyze information needs and functional requirements and deliver the necessary artifacts.
• Successfully engage in multiple implementations and projects simultaneously showing initiative and self-motivation.
• Leads, not just facilitates, meetings and drives outcomes.
• Other duties as assigned
Benefits Consultant and Billing Premium Consultant
Aetna
Columbia, SC
01.2019 - 05.2022
- Used computer-aided design software, including E-Publisher to prepare documents.
- Adhered to established codes and regulations for project compliance purposes.
- Provided training to newly hired team members on regulations, best practices, and drafting documents .
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Analyzed monthly account receivable reports to facilitate timely filing, third-party payments and consistent cash flow.
- Communicated with clients to review and verify client billing requirements.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Representative
Aetna
Columbia, SC
10.2017 - 01.2019
- Answered an average of 85 calls per day by addressing customer inquiries, solving problems and reviewing claims.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Customer Service Advocate III
Blue Cross & Blue Shield of SC
Columbia, SC
09.2012 - 01.2017
- Documented all customer inquiries and comments thoroughly and quickly.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
Inbound Sales Representative
Spectrum
West Columbia, SC
10.2009 - 09.2012
- Maintained current understanding of available company products and services.
- Exceeded sales targets on a consistent basis.
- Used active listening skills to assess customer needs, means and desires.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Customer Service Trainer
Verizon Wireless
Columbia, SC
04.2005 - 10.2009
- Facilitated group sessions and provided one-on-one support.
- Tracked attendance and progress against goals for each participant.
- Gathered and organized supplementary material to support structured lessons.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Education
Bachelor of Arts - Elementary Education
Allen University
Columbia, SC 08.2000 - 08.2004
Skills
Training development aptitudeundefined
Timeline
Associate Implementation Manager
Aetna, A CVS Health
05.2022 - 08.2023
Benefits Consultant and Billing Premium Consultant
Aetna
01.2019 - 05.2022
Customer Service Representative
Aetna
10.2017 - 01.2019
Customer Service Advocate III
Blue Cross & Blue Shield of SC
09.2012 - 01.2017
Inbound Sales Representative
Spectrum
10.2009 - 09.2012
Customer Service Trainer
Verizon Wireless
04.2005 - 10.2009
Bachelor of Arts - Elementary Education
Allen University
08.2000 - 08.2004
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