Venu Madhav Bhukya
Tacoma
Summary
Professional administrator with strong organizational skills and results-driven mindset. Possesses expertise in managing operations, coordinating staff, and ensuring efficient workflow in Data center environment. Demonstrates collaborative approach, adaptable to changing needs, and consistently reliable. Known for effective communication, problem-solving, and leadership abilities.
Overview
11
11
years of professional experience
Work History
Data Center Administrator
Virginia Mason Franciscan Health
03.2023 - Current
- Monitored and maintained the data center’s hardware, including servers, storage devices, and network equipment, ensuring continuous availability, high performance, and optimal functioning
- Provided technical support for data center operations, resolving over 150 tickets monthly with a 98% satisfaction rate
- Directed installation and troubleshooting for over 200 data center servers, improving system uptime by 25%
- Optimized decommissioning processes, resulting in a 10% reduction in equipment downtime during scheduled maintenance windows
- Actively participated in weekend and holiday operational shifts, maintaining 100% operational continuity
- Implemented IT asset management solution that tracked 3,000+ devices in both MDF and IDFS, enhancing inventory accuracy by 35%
- Installed, configured, and managed operating systems on both physical and virtual machines, including Windows Server, Linux, and VMware ESXi environments
- Applied necessary patches and updates to operating systems, firmware, and other software systems to maintain security compliance and enhance performance
- Managed and administered virtualized environments, ensuring the efficient use of resources, and configured virtual machines, storage provisioning, and network settings using platforms such as VMware and Hyper-V
- Configured and maintained network equipment such as routers, switches, firewalls, ensuring seamless internal and external connectivity, optimized network performance, and security protocols
- Utilized advanced network management techniques like VLANs, subnetting, and implemented robust firewall rules to ensure secure and efficient data traffic routing
- Conducted root cause analysis (RCA) of recurring technical incidents, identifying the underlying causes and implementing long-term solutions to mitigate similar issues in the future
- Managed the change management process, ensuring all changes to systems, hardware, and software were appropriately documented, tested, and implemented without disruption to service availability
- Coordinated with hardware and software vendors to provide technical support, handle service requests, and ensure timely resolution of issues under maintenance contracts and service level agreements (SLAs)
- Monitored data center capacity and performed detailed capacity planning to ensure that infrastructure could scale to meet increasing business demands, forecasting resource needs for storage, power, and cooling
- Monitored and maintained CRAC (Computer Room Air Conditioning) units to ensure optimal temperature and humidity levels for critical data center operations
- Conducted regular inspections, preventive maintenance, and performance tuning of CRAC units to prevent overheating and ensure continuous cooling efficiency
- Configured and managed precision cooling systems to maintain ideal environmental conditions, reducing the risk of hardware failures due to thermal fluctuations
- Analyzed cooling capacity and airflow distribution to optimize rack placement and prevent hot spots within the data center environment
- Integrated CRAC monitoring systems with Building Management Systems (BMS) and DCIM (Data Center Infrastructure Management) tools for real-time temperature and humidity tracking
- Collaborated with HVAC technicians and facility engineers to implement energy-efficient cooling solutions, including hot aisle/cold aisle containment strategies
- Documented CRAC unit configurations, maintenance schedules, and incident reports to support operational continuity and compliance requirements
- Worked with the multiple vendors who work on the Bio medical engineering systems in the Data Centres
- Collaborated with hospital IT teams to integrate biomedical equipment where there is no failure in any equipment
- And be an immediate source of contact to the complete hospital administration and IT teams
- Implemented Service Level Agreements (SLAs) and escalation policies within the Customer Service Management (CSM) module, ensuring timely case resolution, compliance with organizational standards, and improved customer satisfaction
- Configured and customized Hardware Asset Management (HAM) modules to track hardware inventory, manage asset assignments, and monitor asset health and status
- Environment: ServiceNow (ITSM), Open Source terminal emulator, Workflows, SLAs, Data Imports, Change Management, Incident Management, Problem Management, Agile
Data Centre Administrator
C.Sphire
09.2021 - 02.2023
- Installed and configured the servers like Dell and HP ProLiant in the Data Centre Environments
- Upgraded various components of the servers as per the requirements
- Designed Implemented Synology devices as backup Solution
- Hands on experience with network devices, switches and routers like Cisco Catalyst, Cisco switches and Palo alto
- Handling the data centre operations with business and critical operations
- Worked on all the drive issues in the server and also power cabling issues in the Data Centre
- Monitored and maintained UPS systems to ensure uninterrupted power supply for critical data center infrastructure, preventing downtime during power fluctuations or outages
- Configured and managed online, line-interactive, and standby UPS systems to provide continuous power backup for servers, networking devices, and storage systems
- Conducted regular UPS testing and preventive maintenance to verify battery health, load balancing, and overall system reliability
- Performed battery runtime analysis and replaced aging or degraded UPS batteries to maintain optimal performance and prevent unexpected failures
- Integrated UPS monitoring software with Data Center Infrastructure Management (DCIM) tools for real-time tracking of power load, voltage levels, and battery status
- Troubleshot and resolved UPS alarms, power anomalies, and communication failures between UPS units and connected devices
- Coordinated with electrical engineers and vendors to schedule firmware updates, capacity upgrades, and preventive maintenance for UPS units
- Installed, terminated, and managed Fiber Channel (FC) cabling to ensure high-speed, low-latency data transmission between SAN storage systems, servers, and switches
- Deployed and maintained Fiber Channel HBAs (Host Bus Adapters) and SAN switches to ensure high-performance data access and redundancy
- Diagnosed and resolved Fiber Channel connectivity issues, including link failures, CRC errors, and port flapping, using diagnostic tools like SAN Health, Brocade Network Advisor, and Cisco Fabric Manager
- Collaborated with IT teams to manage hardware repair and replacement processes, minimizing operational downtime
- Handled tickets within ServiceNow queues, ensuring timely resolution and adherence to SLAs
- Environment: ServiceNow ITSM (Incident, Problem, Change Management), Windows OS
Senior Storage Administrator
Hutchinson Uk
08.2020 - 08.2021
- Design, deploy, and manage Storage Area Networks (SAN), Network-Attached Storage (NAS), and direct-attached storage (DAS) solutions
- Configure and maintain RAID arrays, ensuring data redundancy and high availability
- Monitor storage systems' performance, capacity utilization, and health using storage management tools
- Configured aggregates, volumes, and Qtrees on NetApp filers to optimize storage management
- Set up and administered NFS & CIFS shares and Vservers on NetApp storage systems to ensure seamless data access
- Conducted performance analysis and capacity planning for NetApp storage infrastructure
- Performed general storage administration, including RAID group management, aggregate configuration, Vserver setup, and volume provisioning
- Developed automation scripts using NetApp CLI commands to streamline storage operations
- Configured SnapMirror replication and tape backups between data centers to support disaster recovery (DR) strategies
- Upgraded NetApp Data ONTAP firmware from version 8.0.1 to 8.1 GA (General Availability) across multiple nodes
- Standardized naming conventions for NetApp storage resources to improve manageability and consistency
- Executed comprehensive test plans for newly configured clusters, including hardware validation, installation checks, cluster integrity, file system access, snapshots, SnapMirror replication, and resync testing
- Designed and deployed cluster configurations for NAS storage utilizing CIFS and NFS protocols
- Documented role-based access control (RBAC) policies for enhanced security and controlled user permissions
- Conducted performance benchmarking using IOmeter, documenting results to optimize storage performance
- Collaborated with customers to define service catalog descriptions related to storage provisioning, backup solutions, and availability guarantees
- Created detailed technical documentation and Visio diagrams for future reference and operational efficiency
- Worked closely with teams across architecture, networking, security, and monitoring to design and implement NAS storage solutions
- Hands-on experience in disk shelf replacements, disk swaps, and SAS cable troubleshooting to maintain storage hardware reliability
- Engaged in weekly technical discussions with NetApp engineers and customers to address operational challenges and improve storage solutions
- Created reusable workflows and managed custom events to automate service processes and improve system scalability
- Managing server decommissioning, including planning and execution to ensure a smooth transition and minimal impact on operations
- Conducting routine assessments to monitor server health and performance, identifying potential issues proactively
- Gathering and analyzing server logs and documentation, escalating critical logs to management for timely resolution and informed decision-making
- Worked all the daisy chain cabling issues with the Disk shelves
NETAPP Technical Support Associate
NetApp-Sutherland Global Services
04.2019 - 01.2020
- Troubleshooting and resolving fundamental storage issues, including hardware failures, disk shelf malfunctions, and chassis-related problems
- Assisting customers with virtual logins via Webex or Zoom sessions, guiding them through ONTAP upgrades and Service Processor firmware updates
- Replacing failed disks on NetApp Filers to maintain storage reliability and performance
- Installing and configuring NetApp Filers, ensuring proper integration within the storage environment
- Provisioning and managing aggregates, volumes, Qtrees, VLANs, CIFS shares, and NFS exports for seamless data access and storage efficiency
- Conducting daily health checks to monitor aggregate usage and volume capacity, ensuring optimal performance and preventing storage over-utilization
- Utilizing NetApp SmartSolve tools to generate AutoSupport logs, diagnosing issues such as host port failures and hardware malfunctions, and assisting support teams in troubleshooting
- Replacing defective hardware components, including disk shelves, power supplies, and controller power units, to maintain system uptime
- Managing change management processes, creating and handling change requests and incident reports for overall infrastructure and internal storage issues
- Handled update sets by moving them between different environments, ensuring consistent configurations and updates
- Environment: ServiceNow, NetApp SmartSolve, Windows
Technical Storage Specialist
Dupont—IBM India Pvt Ltd
07.2014 - 01.2019
- Administered and addressed service requests, incidents, and change requests utilizing the ServiceNow platform to ensure timely resolution and service delivery
- Managed and administered IBM storage systems deployed in the Dupont and Chemours data centers
- Served as a Technical Specialist in IBM SAN storage technology, ensuring optimal performance and reliability
- Hands-on experience in storage administration and maintenance, including performance tuning and troubleshooting
- Worked with Cisco and Brocade SAN switches, configuring and managing connectivity for enterprise storage environments
- Provided production support, diagnosing and resolving storage-related issues to ensure minimal downtime
- Actively participated in daily and weekly technical meetings, contributing to storage planning and issue resolution
- Delivered on-call support as per the agreed coverage schedule, ensuring continuous system availability
- Conducted health checks and hardware diagnostics, including driver analysis and replacements
- Automated Red Hat Enterprise Linux (RHEL) 6/7 installations using Kickstart, streamlining OS deployment processes
- Installed, configured, and maintained essential services such as DNS, DHCP, NFS, RPM, and YUM repositories
- Performed core Linux administration tasks, including user account management, directory services, file system sharing, and permission configurations
- Ensured high system uptime by proactively addressing first-level storage and server issues
- Monitored storage servers using Tivoli Management Tools, ensuring system health and performance
- Hands-on experience with IBM applications, including troubleshooting Lotus Notes issues
- In-depth knowledge of Lotus Notes configuration and server connectivity, supporting enterprise communication needs
- Environment: ServiceNow, Windows and Linux
Education
Master of Science - Computer Information Systems
Christian Brothers University
Memphis, TN12-2022
Skills
- Data Center Administrator
- Server Administrator
- Storage Administrator
- Technical support
- Project coordination
- Process improvement
- Vendor management
- Database management
Timeline
Data Center Administrator
Virginia Mason Franciscan Health
03.2023 - Current
Data Centre Administrator
C.Sphire
09.2021 - 02.2023
Senior Storage Administrator
Hutchinson Uk
08.2020 - 08.2021
NETAPP Technical Support Associate
NetApp-Sutherland Global Services
04.2019 - 01.2020
Technical Storage Specialist
Dupont—IBM India Pvt Ltd
07.2014 - 01.2019
Master of Science - Computer Information Systems
Christian Brothers University
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