Venus Adams
Richmond,TEXAS
Overview
9
9
years of professional experience
Work History
Assistant Manager
Total Wine & More
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Manager
Macys Department Store
11.2015 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Guided sales team through effective motivational coaching and performance-based incentives.
Education
Associate Of Business Administration - Business Administration
Phillips Jr College
Metairie, LA05.1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Scheduling
- Employee relations
- Benefits administration
- Human resources support
- Employee onboarding
- Staff education and training
- New hire orientation
- HR policies
- Recruitment
- Employee engagement
- Staff hiring and recruitment
- Performance evaluations
- Employee orientation
- Termination procedures
- Disciplining employees
Timeline
Assistant Manager
Total Wine & More
01.2024 - Current
Sales Manager
Macys Department Store
11.2015 - 10.2023
Associate Of Business Administration - Business Administration
Phillips Jr College