Venus Alicea
Business Administration, Customer Service and Patient/Client Care
East Stroudsburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Manager
Cheetah Transportation Services, LLC
Slatington, PA
01.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
Administration Assistant
P&G Auto Works
Allentown, PA
10.2018 - 04.2020
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composed inter-office correspondence and provided product and service information to customers.
- Interacted with vendors to purchase and set up equipment and services.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed accounts payable and receivable.
Direct Support Professional
Life Path
Bethlehem, PA
06.2017 - 04.2018
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
Patient Account Specialist
Pocono Medical
East Stroudsburg , PA
06.2003 - 02.2017
- Contacted patients after insurance was calculated to obtain payments.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment.
Education
Associate of Arts - Healthcare Business Administration
University of Phoenix
Tempe, AZ01.2016
Skills
- Community integration
- Patient Assessments
- EMR / EHR
- First aid and safety
- Childcare experience
- Staff collaboration
- Filing and data archiving
- Medical office administration
- Indirect Patient Care
- Behavioral Management
- Clinical quality program standards
- Experienced In Microsoft Office programs (Excel, Word, PowerPoint, and Outlook)
Timeline
Office Manager
Cheetah Transportation Services, LLC
01.2021 - Current
Administration Assistant
P&G Auto Works
10.2018 - 04.2020
Direct Support Professional
Life Path
06.2017 - 04.2018
Patient Account Specialist
Pocono Medical
06.2003 - 02.2017
Associate of Arts - Healthcare Business Administration
University of Phoenix
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