Venus Alvarez

Dynamic and dedicated professional with extensive experience at Sodexo, excelling in high-volume dining environments. Proven ability in cash handling and relationship management, enhancing customer satisfaction through efficient service. Recognized for maintaining cleanliness standards and training new staff, contributing to a positive dining atmosphere and repeat business.

Developed exceptional customer service and communication skills in fast-paced dining environment, consistently ensuring guest satisfaction. Demonstrated ability to work efficiently under pressure while maintaining positive attitude and professional demeanor. Seeking to leverage these transferrable skills to transition into new field and contribute effectively.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

• Resolved product issue through consumer testing.
• Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.