Venus Bell
Winamac,IN
Summary
Proven track record in enhancing customer satisfaction and loyalty at Sam's Club, leveraging exceptional problem-solving and active listening skills. Excelled in conflict resolution and money handling, significantly contributing to sales growth and team morale. Demonstrated expertise in product knowledge and service delivery, achieving notable improvements in customer service metrics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front End Operations Specialist
Sams Club
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Actively participated in safety committees, providing valuable input and helping to drive continuous improvement efforts within the organization.
Customer Service Cashier
Cirilla's
07.2020 - 09.2020
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enhanced store security by identifying and reporting suspicious activities.
- Encouraged customers to make additional purchases by highlighting current deals.
- Set up new sales displays each week with fresh merchandise.
Cashier Team Lead
DAIRY BARN GAS STATION/ CONVENIENCE STORE
08.2017 - 06.2020
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
- Maintained clean and inviting store, contributing to enjoyable shopping experience for customers.
- Ordered tobacco and ice cream. Restocked and organized merchandise.
- Monitored areas for security issues and safety hazards.
- Used POS system to enter orders, process payments and issue receipts.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Kept record of Lottery/Lotto ticket sales and winnings.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
CAP 1 Associate/Cashier
WalMart
05.2016 - 08.2017
- Demonstrated strong attention to detail while performing daily price changes, ensuring accuracy and consistency throughout the store.
- Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Maintained a clean, organized store environment for optimal shopping experience.
- Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. When needed help on the front end.
Education
No Degree - HealthCare Administration
Ashford University
On-lineHigh School Diploma -
North Judson-San Pierre Jr Sr High School
North Judson, INSkills
- Opening and closing procedures
- Training and mentoring
- Upselling strategies
- Cash Register Operation
- Patience and composure
- Reliability and punctuality
- Critical Thinking
- Handling Complaints
- Interpersonal Communication
- Customer Service
- Work Ethic and Integrity
- Customer Assistance
Timeline
Front End Operations Specialist
Sams Club
09.2020 - Current
Customer Service Cashier
Cirilla's
07.2020 - 09.2020
Cashier Team Lead
DAIRY BARN GAS STATION/ CONVENIENCE STORE
08.2017 - 06.2020
CAP 1 Associate/Cashier
WalMart
05.2016 - 08.2017
No Degree - HealthCare Administration
Ashford University
High School Diploma -
North Judson-San Pierre Jr Sr High School
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