Venus Chhabra
Summary
PMP and SCM-certified seasoned senior program manager with a proven track record at Bank of the West and Kaiser Permanente, ACH Health, State of Wisconsin (Health Department). Has good experience with Medicare and Medicaid. Excels in driving Master Data Management and Data Warehousing projects. Foster strong client relationships and successfully spearheaded cross-functional teams to surpass goals. Highly proficient in Agile and Waterfall methodologies, as well as risk management and change management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Technical Program Manager
Bank of the West
05.2017 - Current
- Provide program and project management support to both Line of business and technical teams responsible for delivering an Enterprise Master Data Management cloud platform
- Served as liaison and point for escalation for Customer Business and IT management as well as partner integrator teams for all issues relating to the Reltio implementation
- Lead the Master Data Management Stakeholder governance working group
- Deliver business value through business intelligence reporting and analytics by driving insights to actions
- Develop and maintain dashboards for management reporting through various tools
- Develop analytical views of data utilizing various BI tools such as Tableau & Cognos
- Migrated data from Collibra MDM database to Bank of the west in house Enterprise data warehouse solution
- Drive cross functional partnerships with key stakeholders to develop and recommend growth and retention strategies to senior leadership to allow them to make informed data-based decisions to improve business performance across the organization
- Responsible for analysis, delivery, resource planning, financial forecasting & control, project planning and engagement for the Reltio MDM team for the initial implementation of a cloud-based Customer Master Data Management program
- Collaborate with stakeholders to prioritize requirements and develop a formal implementation plan
- Worked closely with both Reltio Product Management and Engineering leadership to articulate client use cases and prioritize platform enhancements that were required to meet the customer's unique requirements, business priorities, and program timelines
- Manage intake and onboarding/close-out processes for customers, resources, and technology for MDM capability
- Leading implementation and adoption of the Master Data Management (MDM) strategy
- Oversee the creation of data cleansing and standardization rules and the creation of match/merge rules to minimize data steward intervention
- Develop complex user testing strategies and data movement control strategies
- Create and monitor KPIs and metrics to measure success
- Establish and monitor SLAs with IT and various business areas
- Support annual updates relating to MDM for the SF Data Governance Standard
- Execute reporting for monthly MDM Business Process Review and other ad-hoc reporting requests
- Extensive experience working with JIRA, Confluence and Rally
- Plan and coordinate UAT testing activities with Line of Business
- Collaborate with delivery leads and program managers to coordinate a variety of project and program materials and updates with internal stakeholders
- Work closely with project and program managers to ensure compliance with Bank of the West's Project Management Methodology
- Manage pipeline of new efforts, i.e., Individual projects, or backlog items
- Support the day-to-day operations of the organization through activities such as: Partnering with the Program Managed to prepare Steering Committee and Operating Committee presentations and agendas, captured meeting minutes and managed follow-up on defined action items and next steps
- Prepare Enterprise PMO Monthly Status Report for overall Program and individual Project tracks
PMO Sr. Program Manager
Kaiser Permanente
08.2016 - 04.2017
- Responsible for analysis, delivery, financial forecasting & control, resource planning, resource management, and project planning for initial implementation of a Product MDM Program
- Collaborated with the client to ensure that the program adopted industry best practices for the program processes and deliverables
- Served as the primary point of contact for the Product MDM and business resources
- Worked on Data Migration projects, migrating and refining data to the Collibra MDM platform
- Report status to the reporting manager and various stakeholders
- Document any newly implemented processes
- Document and vet project schedules
- Develop risk mitigation plans, probability, and impact
- Identify issues and develop a resolution plan and issue owner
- Provided weekly oral and written status to Senior Executive leadership, including change management, financial control, and issue management
- Deliver projects according to industry best practices
- Regional client service manager to regions
- Triage operational requests (e.g., Content updates)
- Coordinate regional roll-out of features
- Schedule regional (pre-release testing) Statement of Work - Onshore Managed Teams
- Partner with the program manager and project budget consultant to monitor, report, and adjust the project budget
PMO Program Manager
Performant Financial Corporation Credit Union
08.2015 - 08.2016
- Manage the Project Management Office and oversee all project engagements
- Created and executed project work plans and revised plans as appropriate to meet the ever-changing business needs and requirements
- Used formal SDLC project methodology
- Provided data integration best practices and technologies understanding and resolving data integration issues
- Focused on the deliverables, milestones, and tasks for multiple projects managing the effective execution of tasks/processes on the project
- Standardized best-in-class processes for all project teams using Agile/Scrum or traditional Waterfall methodologies
- Conducted hiring and training for all Project Managers/Scrum Masters
- Managed software architecture and development program of projects associated with an enterprise product suite of applications and application services
- Implemented agile and lean Kanban framework methodologies in a platform and product-based software development environment
- Worked with Product Management, platform & development teams to prioritize product features and user stories into roadmap release plans via story mapping
- Planned and coordinated releases
- Identified, researched, drafted, and implemented improvements in processes
Project Manager
State of Wisconsin
07.2013 - 07.2015
- Implementation of a Child Support Data Warehouse for the State of WI
- Ensured successful management and coordination of work assigned to project team members, including regulatory, clinical operations, biometrics, and medical affairs/safety
- Adhering to the project budget and scope of work to ensure profitability
- Ensured that tasks were completed in accordance with project plans and in compliance with Premier Research processes, policies, and procedures
- Managing resources to ensure adequate staffing is available to meet project deliverables and milestones
- Develop, mentor, and train new team members
- Performed Requirement solicitation and Identification of core business processes
- Performed data quality analysis of source system data
- Experience in data modeling, and data integration best practices and technologies
- Resolving data integration issues involving data security solution development for PII and FTI
- Experience in Business Objects report development and Tableau dashboard development
- Development and implementation of report/dashboard training for users
- Predictive analytic modeling for collection of child support payments
- Effective project communications including to an executive audience
- Experience with Customer relationship management
Project Manager
Kirkland & Ellis
04.2012 - 07.2013
- Lead project kick-off sessions with new clients to assess case needs and allocate team resources
- Devise standard operating procedures for project specific custom workflows
- Train case managers and attorney review teams in Accelerate platform via web meetings or on-site visits
- Guide clients throughout project life cycle, adapting specialized workflows to achieve maximum review efficiency and data organization
- Generate business intelligence reports by manipulating data filters to track trends, attune project targets, and measure review success
- Accomplish timely project deliverable completion under tight deadlines and with varying specifications
- Administer complex production checks to guarantee premium deliverable output
- Provide client feedback to development/management teams to influence future product direction or project management strategy
- Oversee case closure protocols preparing client facing project completion reports summarizing project success
Project Manager
CUNA Mutual Group
10.2011 - 03.2012
- Product Management responsibility for web-based platforms utilized by over 2,500 credit union customers that generates over $40M in annual revenue
- Responsible for full life cycle management of the products
- Conducted a full assessment of an outdated technology platform, visited 12 credit unions to gain insights, utilized wireframes and prototypes to solicit feedback, brainstormed ideas and developed an overall strategy and roadmap
- Responsible for web service that distributed lending documents to credit unions averaging $1B in assets and producing over 250,000 transactions annually
- Business owner of integration projects with 6 top tier system provider partners
- Created 21 deliverables and increased penetration by 13% in one year
Project Lead
Shire Pharmaceutical
07.2009 - 09.2011
- Chemical Manufacturing & Control: Gathered user requirement specification for a new Project Portfolio Management tool with gap analysis of the MS Project Web App - Project Online application
- Provided leadership oversight on special projects
- Ensured projects are completed within agreed timeline and budget to achieve desired outcomes
- Developed tools and process to prioritize and track a portfolio of Commercial initiatives, track operating and financial performance on a regular basis
- Drive annual brand and long-range planning, working with multiple functions at Shire Pharma and with our partners to develop robust strategies and tactics
- Facilitated weekly Commercial Leadership team meeting and other key Commercial and Medical Affairs meetings
- Prepared monthly U.S
- And quarterly International Joint Commercialization Committee meetings in close collaboration with leadership
- Developed targeted internal and external analytics providing insights, analysis, and solutions to senior management
BI Project Manager
State Farm Insurance
05.2008 - 06.2009
- Establish the vision and direction for the project management culture with the Agency department
- Advocate and spokesperson for the departments' vision, goals, and objectives on projects and Programs
- Manage multiple and complex projects concurrently using defined project management methodologies
- Work with appropriate management to assemble project teams with the necessary expertise and skills for each project
- Liaison with other corporate departments and/or Human Resources divisions in the development and implementation of projects
- Communicate and market services to business partners and the rest of the organization
Data Analyst
ACS Government Healthcare
05.2006 - 04.2008
- Performed Risk Identification and Project Complexity analysis for potential projects to obtain estimates for cost, staffing, the level of risk, and other metrics associated with a project's implementation
- Performed WBS and project plan validation procedures to ensure project plans were constructed according to corporate standards
- Participated in toll-gate reviews at designated intervals to ensure projects performed as expected
- Participated in the ACS Deal Pursuit Process as a PMO/Governance SME
- Provided PMM and SDM content to proposal writers and wrote proposal sections associated with ACS project management and system development methodologies
- Performed WBS & Project Plan Validation and conducted analysis of work plans during project toll-gate reviews
Education
Master of Science - Computer Science
the University of Chicago
01.2011
Bachelor of Science - Computer Science
Northwest Missouri University
01.2009
Skills
- Sprint Planning
- Agile Methodologies/Best Practices
- Agile Metrics Tracking
- Sprint Review Facilitation
- Backlog Grooming
- Sprint Retrospective Facilitation
- Business process reengineering
- Vendor Management
- Budgeting and Forecasting
- Release planning
- Data Analysis
- ETL and BI development
- Data Warehousing
- Data Migration / Integration
- Data Governance
- Data Stewardship
- Reltio/Collibra MDM
- Master Data Management
- Metadata Management
- Cloud Computing
Certification
- Project Management Professional
- Certified Scrum Master
Timeline
Sr. Technical Program Manager
Bank of the West
05.2017 - Current
PMO Sr. Program Manager
Kaiser Permanente
08.2016 - 04.2017
PMO Program Manager
Performant Financial Corporation Credit Union
08.2015 - 08.2016
Project Manager
State of Wisconsin
07.2013 - 07.2015
Project Manager
Kirkland & Ellis
04.2012 - 07.2013
Project Manager
CUNA Mutual Group
10.2011 - 03.2012
Project Lead
Shire Pharmaceutical
07.2009 - 09.2011
BI Project Manager
State Farm Insurance
05.2008 - 06.2009
Data Analyst
ACS Government Healthcare
05.2006 - 04.2008
Master of Science - Computer Science
the University of Chicago
Bachelor of Science - Computer Science
Northwest Missouri University
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