Venus Cohen
Bronx
Summary
Skilled in compassionate caregiving and medication administration, I leveraged these abilities at Freedom Care to enhance patient well-being and ensure accurate drug delivery. At TeleTech Holdings, my empathy and problem-solving skills increased customer loyalty. As a self-employed Tax Preparer, I combined meticulous record-keeping with exceptional service, thriving under pressure and building strong client rapport.
Personable, fair-minded, and dedicated to upholding justice. Possesses strong analytical skills and deep understanding of legal principles and courtroom procedures. Committed to delivering impartial and well-reasoned decisions that uphold law and serve community.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Freedom Care
01.2025 - Current
- Employed automated medication dispensers to ensure accurate and timely administration of prescribed drugs.
- Operated patient lifting devices to safely transfer individuals with mobility challenges.
- Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
- Applied wound care techniques to manage and dress minor injuries and surgical sites.
Customer Service Representative
TeleTech Holdings
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tax Preparer
Self Employed Services
05.2020 - 02.2023
- Built strong rapport with clients by effectively addressing their tax concerns.
- Maintained comprehensive records detailing client interactions.
- Prepared individual and small business tax returns by gathering necessary documentation and information.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Education
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12.2024
Associate Of Science - Medical Technology
Long Island Business Institute
New York, NY05.2020
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Behavior management
- Meal preparation
- Light housekeeping
- Behavior redirection
- Dressing assistance
- Compassionate patient care
- Housekeeping
- Meal planning
- Data entry
- Critical thinking
- Customer service
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Remote support tools
- Application support
- Remote work
- Remote Work Competence
- Remote work proficiency
- Remote work experience
- Remote work discipline
- Observational skills
- Strong ethics
- Research
- Investigation
Timeline
Personal Care Assistant
Freedom Care
01.2025 - Current
Customer Service Representative
TeleTech Holdings
01.2024 - 01.2025
Tax Preparer
Self Employed Services
05.2020 - 02.2023
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Associate Of Science - Medical Technology
Long Island Business Institute
Similar Profiles
ANTHONY JOSEPHANTHONY JOSEPH
Home Health Patient Care Provider at Freedom CareHome Health Patient Care Provider at Freedom Care
Mariella S PalaganasMariella S Palaganas
Personal Care Coordinator at Freedom CarePersonal Care Coordinator at Freedom Care
Kembo Eale BoleleKembo Eale Bolele
Family Caregiver at Freedom CareFamily Caregiver at Freedom Care
Jasmine CarterJasmine Carter
Home Care Provider at Freedom CareHome Care Provider at Freedom Care
Denton OshanielDenton Oshaniel
security guard at Guardman Organizationsecurity guard at Guardman Organization