Venus Cohen
Bronx,NY
Summary
Skilled in compassionate caregiving and medication administration, I leveraged these abilities at Freedom Care to enhance patient well-being and ensure accurate drug delivery. At TeleTech Holdings, my empathy and problem-solving skills increased customer loyalty. As a self-employed Tax Preparer, I combined meticulous record-keeping with exceptional service, thriving under pressure and building strong client rapport.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Freedom Care
01.2025 - Current
- Employed automated medication dispensers to ensure accurate and timely administration of prescribed drugs.
- Operated patient lifting devices to safely transfer individuals with mobility challenges.
- Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
- Applied wound care techniques to manage and dress minor injuries and surgical sites.
Customer Service Representative
TeleTech Holdings
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tax Preparer
Self Employed Services
05.2020 - 02.2023
- Built strong rapport with clients by effectively addressing their tax concerns.
- Maintained comprehensive records detailing client interactions.
- Prepared individual and small business tax returns by gathering necessary documentation and information.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Education
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12.2024
Associate Of Science - Medical Technology
Long Island Business Institute
New York, NY05.2020
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Behavior management
- Meal preparation
- Light housekeeping
- Behavior redirection
- Dressing assistance
- Compassionate patient care
- Housekeeping
- Meal planning
- Medication administration
Timeline
Personal Care Assistant
Freedom Care
01.2025 - Current
Customer Service Representative
TeleTech Holdings
01.2024 - 01.2025
Tax Preparer
Self Employed Services
05.2020 - 02.2023
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Associate Of Science - Medical Technology
Long Island Business Institute
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