VENUS DIAZ
Houston,Texas
Summary
Operations Manager and talented leader with numerous years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities and also in a long term planing. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
GSF SSD STX4
Pasadena, TX
01.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Area Manager
GSF SSD STX4 Launch Team
Pasadena, TX
04.2021 - 12.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Area Manager
GSF SSD SFL1
Orlando, FL
05.2020 - 03.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Process Assistant
PA IB, OB-SORT, GSF SSD SFL1 Launch Team
Orlando, Fl
08.2019 - 04.2020
- Review work forecasts and determine productivity requirements to produce during day to meet overall building objectives
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing policy follow-up, attendance tracking.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
Seasonal PFC PA
JFK, Amazon Fulfillment Center JFK
Staten Island, NY
10.2018 - 05.2019
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing policy follow-up, attendance tracking
- Tracking and reporting of ATS/labor hours
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Assisting in keeping work area clean and organized
- Coaching associates to work safely at all times
- Participating in safety initiatives
Pod transfer Project
Away Team JFK, Amazon Fulfillment Center JFK
Staten Island, NY
10.2018
- Induct pod into Kiva floor on all 4th AR floors on FC
- Clear obstructions on time
- Reset and adjust Drivers
- Maintain designate floor in excellent conditions
Experienced Associate
Kiva Amnesty, Amazon Fulfillment Center LGA
Edison, NJ
10.2017 - 10.2018
- Response on time to block Andons
- Response on time to unblock Andons
- Clear obstructions on time
- Reset and adjust Drivers
- Maintain the designate floor in excellent conditions
- Process Floor Amnesty and Station Amnesty.
Stow, Amazon Fulfillment Center LGA
Edison, NJ
10.2017
- Stow into the bins the items following standard work
- Sort and Problem Solve
Amazon Fulfillment Center EWR
Avenel, NJ
10.2016 - 09.2017
- Sorting packages based on size and destination
- Building pallets, wrapping pallets, transporting pallets with pallet jack, and
- Sorting packages and pallets
- Problem solve team.
Education
Associate of Arts - International Culinary Arts
SENA
Bogota, CO07.2011
Customer Service Management
TELEDATOS
Medellin, Co11.2009
High School Diploma - Comercial
Colegio De Los Angeles
Bogota, CO12.1999
Skills
- Strong data analytical and organizational skills
- Adaptive team player to fast paced
- Multi-Task Management ability to perform in midst of ambiguity
- Research and trend analysis
- Staff Management
- Strategic planning
- Risk mitigation planning
- Customer Service Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
GSF SSD STX4
01.2022 - Current
Area Manager
GSF SSD STX4 Launch Team
04.2021 - 12.2021
Area Manager
GSF SSD SFL1
05.2020 - 03.2021
Process Assistant
PA IB, OB-SORT, GSF SSD SFL1 Launch Team
08.2019 - 04.2020
Seasonal PFC PA
JFK, Amazon Fulfillment Center JFK
10.2018 - 05.2019
Pod transfer Project
Away Team JFK, Amazon Fulfillment Center JFK
10.2018
Experienced Associate
Kiva Amnesty, Amazon Fulfillment Center LGA
10.2017 - 10.2018
Stow, Amazon Fulfillment Center LGA
10.2017
Amazon Fulfillment Center EWR
10.2016 - 09.2017
Associate of Arts - International Culinary Arts
SENA
Customer Service Management
TELEDATOS
High School Diploma - Comercial
Colegio De Los Angeles