Venus Hilts
Church Point
Summary
Skilled in organization and prioritization, consistently achieving goals while fostering a positive learning environment.
Very hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Certified Teacher Assistant
SCUS HeadStart
08.2023 - Current
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
Warehouse Worker
Dillards Department Store
05.2019 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Order Filler
Walmart Distribution Center
10.2013 - 01.2019
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Representative
Dress Barn Dress Barn Woman
08.2011 - 10.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lead Teacher
Happy Days Childcare
06.2006 - 10.2013
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Customer Service Associate
JCPenney
08.2003 - 06.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
High School Diploma -
Northside High School
Lafayette, LA05-2003
Skills
- Verbal communication
- Creating visual displays
- Positive attitude
- Friendly and outgoing
- Computer skills
- Effective communication
- Verbal and written communication
- Calm and patient demeanor
- Collaborative teamwork
- Organization and prioritization
- Relationship building
- Complex Problem-solving
- Computer and Microsoft office skills
- Teamwork
- Problem-solving
- Strong work ethic and dependable
- Time management
- Attention to detail
Timeline
Certified Teacher Assistant
SCUS HeadStart
08.2023 - Current
Warehouse Worker
Dillards Department Store
05.2019 - 08.2024
Order Filler
Walmart Distribution Center
10.2013 - 01.2019
Customer Service Representative
Dress Barn Dress Barn Woman
08.2011 - 10.2013
Lead Teacher
Happy Days Childcare
06.2006 - 10.2013
Customer Service Associate
JCPenney
08.2003 - 06.2009
High School Diploma -
Northside High School
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