Venus Jeffries
Dartmouth,Massachusetts
Summary
Seasoned Lead Behavioral Health Technician with a proven track record at Behavioral Developmental and Educational Services, excelling in behavior modification techniques and team leadership. Expert in enhancing therapy outcomes for children with autism, significantly improving patient progress through critical thinking and effective communication. Demonstrated ability to train and elevate team performance, ensuring excellence in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Behavioral Developmental and Educational Services
New Bedford, MA
12.2023 - Current
- Implemented behavioral intervention strategies in classroom.
- Conducted functional analysis assessments to identify environmental factors impacting behavior.
- Maintained accurate data collection, recording, and graphing techniques as required by program protocols.
- Created visual supports for use during therapy sessions.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
Server
Cisco Brewers Kitchen & Bar
03.2023 - Current
- Optimize service quality by actively listening and responding to customer requests
- Closely follow all food safety and sanitation guidelines
- Delivered outstanding customer service while working as a server in a busy restaurant
- Proven ability to multitask in a fastpaced environment
- Developed strong communication skills by interacting with customers and fellow employees
- Utilized superior problemsolving skills to resolve customer complaints
- Demonstrated proficiency in using POS systems and taking cash payments
Server Trainer
Texas Roadhouse
06.2020 - 03.2023
- Maintained knowledge of menu items and customer preferences
- Delivered comprehensive server training to new hires, including handson demonstration of operating systems, software installation, customer service, and food safety protocols
- Evaluated server performance and provided feedback and guidance on areas of improvement
- Provided ongoing training and support to servers to ensure customer satisfaction
- Served customers in a fastpaced restaurant environment
- Demonstrated excellent customer service skills to ensure customer satisfaction
Shift Trainer
Millstone Medical Outsourcing
07.2018 - 05.2020
- Successfully trained employees in multiple departments on company procedures and policies
- Developed comprehensive training materials for the training programs, including instructional manuals, presentations and videos
- Conducted regular performance reviews and provided constructive feedback to team members
- Monitored employees’ performance and provided assistance and guidance to ensure customer satisfaction
- Established a system for tracking employee training progress and designed reports for management
Shift Leader
Papa Johns Pizza
11.2015 - 05.2018
- Delegated tasks to restaurant staff and monitored their performance to ensure quality customer service
- Met daily and weekly sales goals while controlling labor and food costs
- Assisted restaurant management in cost control and inventory management
- Supervised cash handling, including reconciliation of cash drawer
- Handled customer inquiries and complaints in a professional manner
- Trained new staff in restaurant policies, procedures and operations
Education
Bachelor of Science - Psychology
Southern New Hampshire University
10-2024
Skills
- Communication
- Problem-solving
- Multi-tasking
- Observation
- Critical thinking
- Time management
- Behavior Modification Techniques
- Sensory Integration Support
- Autism Spectrum Knowledge
- Team leadership
Additional Information
Member of National Honor Society, 3.7
Accomplishments
- Member of the National Honor Society
Certification
- CPR certification issued 11/2024
References
References available upon request.
Timeline
Lead Behavioral Health Technician
Behavioral Developmental and Educational Services
12.2023 - Current
Server
Cisco Brewers Kitchen & Bar
03.2023 - Current
Server Trainer
Texas Roadhouse
06.2020 - 03.2023
Shift Trainer
Millstone Medical Outsourcing
07.2018 - 05.2020
Shift Leader
Papa Johns Pizza
11.2015 - 05.2018
- CPR certification issued 11/2024
Bachelor of Science - Psychology
Southern New Hampshire University
Similar Profiles
Sarai Ruiz ArroyoSarai Ruiz Arroyo
ABA Therapist at Behavioral Developmental And Educational ServicesABA Therapist at Behavioral Developmental And Educational Services
Venus JeffriesVenus Jeffries
Applied Behavior Analysis Technician at Behavioral Developmental and Educational ServicesApplied Behavior Analysis Technician at Behavioral Developmental and Educational Services
Laurel LindbloomLaurel Lindbloom
Office Manager / Community Outreach Specialist at Developmental & Educational Psychological ServicesOffice Manager / Community Outreach Specialist at Developmental & Educational Psychological Services