Venus Le
Biloxi,United States
Summary
Experienced customer service specialist with 6 years in dynamic environments. Skilled at building strong customer relationships and improving satisfaction through strategic inventory management and efficient service delivery. Proficient in POS systems and medical terminology, with a focus on organization and patient care.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
01.2023 - 03.2025
- Prepare quality drinks, boosting customer satisfaction and loyalty.
- Efficiently manage inventory, reducing waste and ensuring stock availability.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Resolve customer issues promptly, improving feedback and retention.
- Build strong relationships with regulars, increasing customer loyalty.
Delivery Specialist
DoorDash
01.2022 - 12.2022
- Delivered exceptional customer service as DoorDash Delivery Specialist, ensuring timely and accurate food deliveries while adapting to dynamic routes and schedules.
- Optimized delivery efficiency at DoorDash, consistently meeting tight deadlines and maintaining high customer satisfaction ratings through strategic route planning.
Cashier
Zaxby's
01.2020 - 12.2022
- Handled cash transactions accurately, enhancing service speed and customer satisfaction.
- Processed orders quickly, reducing wait times and improving service quality.
- Resolved customer inquiries effectively, ensuring positive dining experiences and retention.
CNA
Bell Minor Nursing Home
01.2019 - 12.2020
- Supported residents in daily tasks, ensuring comfort and well-being.
- Monitored vital signs, enhancing patient health outcomes.
- Collaborated with healthcare teams for effective care plans.
- Provided compassionate care, fostering a supportive environment.
Barista
Starbucks
01.2018 - 12.2019
- Prepared high-quality beverages, ensuring customer satisfaction and repeat business.
- Consistently met and exceeded sales targets. Implemented upselling techniques, boosting average transaction value.
- Received multiple customer service commendations.
- Optimized beverage preparation processes, reducing wait times and enhancing customer experience.
- Implemented effective inventory management, minimizing waste.
Education
Associates Degree - Criminal Justice Technology
Lanier Technical College
Gainesville08-2025
CNA Certification - Certified Nursing Assistant
Lanier Technical College
Gainesville, GA05-2021
High School Diploma -
Johnson High School
GAINESVILLE, GA05-2019
Skills
- Basic life support certification
- Healthcare terminology expertise
- Diet and Nutrition
- Point of sale system management
- Effective organization
- CPR
- Patient Care
- Customer engagement
Timeline
Barista
Starbucks
01.2023 - 03.2025
Delivery Specialist
DoorDash
01.2022 - 12.2022
Cashier
Zaxby's
01.2020 - 12.2022
CNA
Bell Minor Nursing Home
01.2019 - 12.2020
Barista
Starbucks
01.2018 - 12.2019
Associates Degree - Criminal Justice Technology
Lanier Technical College
CNA Certification - Certified Nursing Assistant
Lanier Technical College
High School Diploma -
Johnson High School
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