Venus McClinton
Warrensville,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have extensive experience in positions of increasing responsibility. This experience has made me proficient with a wide range of applications, as well as has granted me with excellent customer relations aptitude and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Recreation Instructor I
City of Cleveland
01.2012 - Current
- Maintain daily, weekly, and monthly attendance and program records
- Meet governmental guidelines of safety and demonstrate ability to work independently as well as in groups.
- Support management in evaluating and updating program content for better user engagement and satisfaction.
- Enhanced participant experience by incorporating creative and dynamic activities in recreational programs.
- Managed participant registration process efficiently by accurately recording information into database system.
- Accomplished multiple tasks within established time frames.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Recreation Center Assistant Manager /Recreation Center Manager
City of Cleveland
01.2007 - 01.2011
- Responsible for training employees for specific duties
- Allocate work areas and duties to staff members
- Assist Center Manger with all aspects of building management
- Ensure that all policies are followed as well as those for safety and health
- Attend weekly and monthly meetings
- Responsible for ordering products, inventory control, payroll, loss prevention, and performance evaluations, resolve both employee and customer complaints
- Allocate work areas and duties to staff members
- Promote pleasant and winning attitude
- Ensure that all policies and procedures are followed to maintain a safe and secure facility.
Junior Clerk
City of Cleveland
01.2000 - 01.2007
- Greet patrons and perform normal clerical duties
- Maintain daily, weekly, and monthly attendance records
- Organize and prepare staff schedules and payroll
- Execute task given to by Center Manager
- Train new employees on all aspects of the Division of Recreation, and promote polite, helpful, and professional atmosphere.
Education
Certificate in Hospitality Management - Hospitality
Cuyahoga Community College
Cleveland, OHSkills
- Sports knowledge
- Computer Skills
- Leadership and Coaching
- Flexible and Adaptable
- Relationship and Community Building
- Activity Planning
- Facility Management
- Customer Service
- Reliable and Responsible
Phone
(216) 703-4367, (216) 263-5325
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Recreation Instructor I
City of Cleveland
01.2012 - Current
Recreation Center Assistant Manager /Recreation Center Manager
City of Cleveland
01.2007 - 01.2011
Junior Clerk
City of Cleveland
01.2000 - 01.2007
Certificate in Hospitality Management - Hospitality
Cuyahoga Community College
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