Venus Mouton
Orange,TX
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service management, notably at 7-Eleven. Excelled in inventory and cash management, significantly enhancing store operations and customer satisfaction. Proven leadership in staff supervision and development, coupled with exceptional problem-solving and communication skills, led to a marked increase in customer retention and team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
7-Eleven
06.2015 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager, Customer Service
Check N Go
04.2007 - 09.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Boosted customer retention rates through personalized follow-up strategies.
Education
High School Diploma -
West Orange Stark High School
Orange, TXSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Store operations
- Outstanding communication skills
- Inventory Management
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Supply Ordering
- Staff Supervision
- Sales expertise
- Accurate Cash Handling
- Documentation And Reporting
- Payroll Management
Timeline
Store Manager
7-Eleven
06.2015 - 08.2024
Manager, Customer Service
Check N Go
04.2007 - 09.2013
High School Diploma -
West Orange Stark High School
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