Venus Onukwugha
South Plainfield
Summary
Detail-oriented professional with a versatile background in customer service and team coaching. Known for strong time management and effective communication, ready to leverage skills to drive operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Rutgers Arts and Culture center
Newark
09.2025 - Current
- Processed returns and exchanges, ensuring compliance with company policies to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions to support service quality and operational efficiency.
- Collaborated with team members to streamline service delivery processes, contributing to a more effective customer experience.
Assistant Color Guard Coach
South plainfield high school
South Plainfield
07.2025 - Current
- Assisted in developing and implementing color guard routines for performances.
- Collaborated with head coach to plan practice schedules and activities.
- Demonstrated techniques to enhance members' skills and performance quality.
- Provided feedback on performances to improve team cohesion and execution.
- Mentored new members in color guard fundamentals and performance etiquette.
- Maintained equipment inventory and ensured proper care of uniforms and props.
- Developed a positive team environment through strong communication skills and motivational techniques.
- Assisted in designing costumes, props, flags and other materials used in color guard performances.
Guest Service Representative
Nothing Bundt Cakes
South Plainfield
02.2023 - Current
- Greeted and welcomed guests with a friendly demeanor.
- Resolved customer inquiries and issues promptly, enhancing overall guest experience.
- Cultivated high guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Educated guests about product offerings and promotions effectively.
- Assisted customers in selecting custom cake designs and flavors.
- Processed customer orders accurately using point-of-sale system.
- Resolved guest complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled cash transactions and balanced register at shift end.
- Assessed guest interests and needs in-person and over the phone to provide tailored assistance.
Education
High School Diploma -
South Plainfield High School
South Plainfield, NJ06-2025
Some College (No Degree) - Marketing
Rutgers University
Newark, NJSkills
- Customer service
- Customer focus
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Inventory management
- Marketing fundamentals
- Basic marketing principles
- Performance coaching
- CPR certified
- CPR and first aid
- Stage performance
- Creative design
- Competition preparation
Languages
Igbo
Limited
French
Limited
Affiliations
Blessed Sacrament Color Guard 2025-present
Timeline
Customer Service Assistant
Rutgers Arts and Culture center
09.2025 - Current
Assistant Color Guard Coach
South plainfield high school
07.2025 - Current
Guest Service Representative
Nothing Bundt Cakes
02.2023 - Current
High School Diploma -
South Plainfield High School
Some College (No Degree) - Marketing
Rutgers University