Venus Padilla
TX
Summary
Dynamic retail professional with a proven track record, excelling in customer service and team motivation. Enhanced sales through strategic merchandising and effective staff training, while maintaining financial accuracy. Adept at problem-solving and fostering a collaborative environment, driving significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Spencer's Gifts
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Reported issues to higher management with great detail.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Store Manager
American Eagle Outfitters, Inc
07.2016 - Current
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Trained and managed associates in customer service and sales techniques.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Lake View High School
San Angelo05-2018
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team motivation
- Team building
- Staff supervision
- Financial management
- Money handling
- Staff management
- Sales growth
- Retail operations management
- Staff training and development
Timeline
Assistant Manager
Spencer's Gifts
08.2023 - Current
Assistant Store Manager
American Eagle Outfitters, Inc
07.2016 - Current
High School Diploma -
Lake View High School
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