Venus Powers
Cleveland,OH
Summary
Diligent and caring social worker seeking a position within the government where I can focus on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Focuses on crafting treatment, rehabilitation, and behavior improvement plans for veterans with needs.
Overview
14
14
years of professional experience
Work History
Care Coordinator
Positive Education Program
2023.11 - Current
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Support Service Worker
City Of Cleveland (Recreational Centers)
2023.03 - 2023.11
- Facilitated communication between clients and other service providers.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Developed and implemented programs to engage and empower underserved populations.
- Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.
- Enhanced client satisfaction by providing timely and efficient support services.
- Collaborated with various stakeholders to promote social services.
- Developed and maintained relationships with community organizations and agencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
- Effectively resolved client concerns with empathy and understanding, leading to enhanced customer retention rates.
- Lead trauma focused groups to address issues that kept youth from living within society.
- Connect needy families with resources and supportive services to ensure a better quality of life for them.
Social Service Worker
Division Of Children And Family Service
2019.01 - 2023.03
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assess/investigate referrals involving child abuse, neglect, dependency or other family issues.
Community Health Worker
Care Source
2013.12 - 2019.01
- Set up community health education and promotion programs to reduce chronic conditions.
- Collaborated with local organizations to expand health services and resources.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Targeted specific community groups with wellness and disease management information.
- Developed and maintained relationships with community partners to build program scope.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Engaged clients in health-related activities to enhance overall well-being.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Addressed patient concerns and provided support to vulnerable demographics.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Maintained appropriate documentation with protocols and guidelines of the Care Management program.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Identified issues, analyzed information and provided solutions to problems.
Clinical Case Manager (CPST)
Recovery Resources
2010.08 - 2013.12
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Complied with applicable program research and evaluation procedures.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention and risk assessments.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master of Arts -
Indiana Wesleyan University
Marion, IN08.2019
Bachelor of Arts - Sociology/Criminal Justice
Baldwin Wallace University
Berea, OH05.2010
Associate of Arts - Sociology/Criminal Justice
Cuyahoga Community College
Cleveland, OH05.2005
Skills
- Organizational Skills
- Heartsaver First Aid CPR AED
- Case Management
- Patient Safety
- Adaptive learner
- Apply sociological theory and concept to social issues
- Ability to de-escalate clients in another vulnerable emotional state
- Ability to maintain accurate client records
- Excellent writing and critical thinking skills
- Comfortable with diverse populations
- Aware of legal and ethical standards
Timeline
Care Coordinator
Positive Education Program
2023.11 - Current
Support Service Worker
City Of Cleveland (Recreational Centers)
2023.03 - 2023.11
Social Service Worker
Division Of Children And Family Service
2019.01 - 2023.03
Community Health Worker
Care Source
2013.12 - 2019.01
Clinical Case Manager (CPST)
Recovery Resources
2010.08 - 2013.12
Master of Arts -
Indiana Wesleyan University
Bachelor of Arts - Sociology/Criminal Justice
Baldwin Wallace University
Associate of Arts - Sociology/Criminal Justice
Cuyahoga Community College
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