Venus Rivera

Graduated Medical Assistance, Bilingual (English/Spanish), BII, C360, Oracle 11i, Oracle 10.7, AX, OET, GOES, Spextra, Siebel, Microsoft Office, Microsoft CRM, KTA. Multicultural awareness with a high level of adaptability, motivated, highly organized, and meticulous. Professional Quote Validator Specialist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor, and great initiative; responsible with the ability to multi-task and prioritize. Recognized as a solid team player with excellent computer skills; ability to work independently or as part of a team to meet project deadlines.

• Testing and implementation of Channel Sales in the
• Colorado Order Management Department.
• Design, test and implemented a process that simplified the QV process to improve the production of the department identifying common brands that can be process in 1 PO by Order Management. The process was successfully implemented in Security OM only (Schlage Comm, Falcon (exits, closers locks), Schlage Residential and Schlage Electronics).
• Successfully increased order entry processing productivity by creating, testing and documenting a new standard work procedure to enter Schlage commercial orders.
• Successfully reduced the order entry error rate in the team using the 9 Step Problem Solving Technique.
• Successfully trained and supervised both permanent and temporary staff.
• Created and coordinated work schedule to ensure coverage and smooth office operations.
• Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.
• Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment.
• Ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow-up .
• Provided instruction and coaching to the new editors to achieve maximum effectiveness and efficiency in relation to quality and time.