Leticia Stidhum
Port Saint Lucie,FL
Summary
High-performing Automotive Sales Manager with 6-year background who continuously meets and exceeds customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Consistently engages with customers to build base of referrals and repeat business through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
8
8
years of professional experience
Work History
Finance Manager
Palm Beach Mitsubishi
10 2023 - Current
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
BDC Manager
Certified Luxury Motors Of Great Neck
05.2023 - Current
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Helped team achieve goals to boost sales and build morale.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Offered incentives to reschedule no-show and canceled appointments.
- Doubled the amount of monthly sales
Automotive Sales Manager
Certified Luxury Motors Of Queens
04.2020 - 05.2023
- Leveraged eLeads, CRM, DealerTrack, AutoTrader, TrueCar, vAuto, KBB and other resources to drive used car sales.
- Promoted used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Liaised with sales consultants to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
- Ordered and maintained suitable inventory of pre-owned vehicles to achieve volume and gross profit objectives.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Manager
Luxury Motor Club
10.2019 - 03.2020
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in customers.
- Responded to customer inquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Automotive Sales Consultant
Certified Luxury Motors Of Queens
01.2018 - 07.2019
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Maintained compliance with all service, quality, and regulatory standards.
- Completed registration paperwork and sales documentation.
- Outlined sales, warranty and service procedures.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
Automotive Sales Consultant
Hillside Auto Outlet
05.2016 - 01.2018
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Drove team revenue totals by bringing in top sales numbers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Skills
- Staff Training and Development
- Sales Program Coordination
- Customer Service
- Customer Complaint Resolution
- Advertising Campaigns
- Team Recruiting and Onboarding
- Detail-Oriented
- Relationship Building
- Business Objective Analysis
- Customer Portfolio Management
- Lead Generation
- Digital Sales
- Sales Targeting
- Brand Development
- Direct Sales
- Appointment Scheduling
Timeline
BDC Manager
Certified Luxury Motors Of Great Neck
05.2023 - Current
Automotive Sales Manager
Certified Luxury Motors Of Queens
04.2020 - 05.2023
Business Development Manager
Luxury Motor Club
10.2019 - 03.2020
Automotive Sales Consultant
Certified Luxury Motors Of Queens
01.2018 - 07.2019
Automotive Sales Consultant
Hillside Auto Outlet
05.2016 - 01.2018
Finance Manager
Palm Beach Mitsubishi
10 2023 - Current
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