Venus Russell
Philadelphia,PA
Summary
Highly organized and meticulous Secretary and Customer Service Representative with experience in office settings. Adept at preparing and maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities. Well-versed in patient admissions and discharges, including paperwork Skillfully maintain supplies and equipment to support staff requirements. Well-versed in managing files, updating documents and producing business documents.
Overview
23
23
years of professional experience
Work History
Unit Support Coordinator
Chestnut Hill Hospital
Philadelphia, PA
06.2016 - Current
- Greet visitor and answer any questions
- Answer telephone landline as well as Admission telephone
- Create new patient charts for admissions
- Facilitate referral for admissions
- Check patient eligibility
- Discharge patients and assign rooms
- Print labels, printing out consent forms
- Ordering and keeping unit is properly stocked
- Document in Medicare book
- Responsible for chart checks
- Used Microsoft Word and other software tools to create documents and other communications
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated respect, friendliness and willingness to help wherever needed
Office Administrator
Smith Family LLC
Philadelphia, PA
01.2015 - Current
- Use computers for various applications, such as database management or word processing
- Answer telephones to provide information
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows
Client Service Representative
Independence Blue Cross
Philadelphia, PA
10.2015 - 03.2016
- Answer telephones to provide member with information about benefits, claims, and billing
- Accurately documenting calls and information provided to members
- Use computers for various applications, Argus, Excel, Highmark systems
Customer Service Representative
Independence Blue Cross
Philadelphia, PA
09.2014 - 02.2015
- Answer telephones and direct calls to appropriate staff
- Keep records of customer interactions
- Operate office equipment, such as computers,use word processing, spreadsheet, and other software applications
Front Desk Secretary
WillsEye Hospital
Philadelphia, Pa
11.2013 - 08.2014
- Operate telephone to answer, screen, or forward calls, providing information, taking messages
- Greet persons entering establishment, determine nature and purpose of visit,
- Registering new and established patients
- Schedule appointments and maintain and update appointment calendars
Quality Assurance Auditor
Healthfirst
New York, NY
12.2006 - 10.2011
- Create, maintain, and enter information into databases
- Review enrollment applications for completeness, accuracy, and compliance with regulations
- Update applications complete or incomplete after required documentation is received from member service
- Addressed customers questions about documentation, income requirements, and guidelines in person as well as on the telephone
Education
High School Diploma -
Hempstead High School
Hempstead, NY06.1984
Skills
- EPIC
- Emprint
- Cerner
- Argus
- Highmark system
- Active Listening
- Time Management
- Judgment/Decision Making
- Critical Thinking
- Writing
- Speaking
- Active Learning
- Social Perceptiveness
- Microsoft Word and Excel
- MHS 716
- Application Extender
- Macess Service Module
- Comfortable in high volume work environment
- Schedule appointments
- AS400
- Auditing applications
- Critical Thinking
- Data Entry
- Database management
- Decision Making
- Documentation
- Organizing files
- Filing
- Forms
- Inventory
- Proficient using office equipment
- Records management
- Administrative support
- Information verification
Timeline
Unit Support Coordinator
Chestnut Hill Hospital
06.2016 - Current
Client Service Representative
Independence Blue Cross
10.2015 - 03.2016
Office Administrator
Smith Family LLC
01.2015 - Current
Customer Service Representative
Independence Blue Cross
09.2014 - 02.2015
Front Desk Secretary
WillsEye Hospital
11.2013 - 08.2014
Quality Assurance Auditor
Healthfirst
12.2006 - 10.2011
High School Diploma -
Hempstead High School
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