Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Hi, I’m

Venus Sherrill

Property Management
Seattle,WA
Venus Sherrill

Summary

Highly driven individual, focusing priorities on maximizing income, building a strong team, and minimizing expenses. Excel at project management, fine tuning daily operations, and developing marketing strategies to boost occupancy while maximizing market rents. Proficient with essential programs such as word processing, spreadsheets, and database management. Experienced in property management software platforms, such as ILM, OneSite, Yardi, and Rent Café. Specialized training in the Seattle King County MFTE program.

Overview

9
years of professional experience
1
Certificate

Work History

Greystar
Seattle, WA

Assistant Community Manager
01.2022 - Current

Job overview

  • Brought community's online Google review score from 3.2 to 4.4 in 6 month period
  • Audited building's parking, pets and storage units bringing in 25% revenue above yearly budget
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Evaluated property conditions and recommended improvements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Resolved tenant issues quickly and increased tenant retention by 5%.
  • Supervised facilities and services for 150 unit, mid-rise community.

Greystar
Seattle, WA

Leasing Professional
03.2021 - 12.2021

Job overview

  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Invited prospects to fill out application upon completion of property tour.
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Closing ratio of 83%

PNC Inc.
Lawrenceville, GA

Universal Banker
11.2018 - 05.2021

Job overview

  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
  • Closed over 100 transactions per year worth in excess of $100,000

Apple
Lawrenceville, Georgia

Customer Relations Specialist
12.2013 - 07.2016

Job overview

  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Coordinated with dealers and distributors by delivering quality support and detailed educational information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Urban Trust Bank
Orlando, FL

Assistant Branch Manager
08.2011 - 10.2013

Job overview

  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
  • Grew customer base by 15% over 1-year period through community networking and innovative customer incentives.

Education

Valencia College
Orlando, FL

Associate of Arts
08.2012

University Overview

  • Member of Dean's Honor List

Skills

  • Monthly Fee and Payment Collection
  • Flexible and Adaptable
  • Organization and Time Management
  • Teamwork and Collaboration
  • Property Management Software Understanding
  • Rental Pricing Strategies
  • Dispute Handling
  • Payment Processing
  • Complaints Investigation
  • Events Planning
  • Resident Satisfaction
  • Administering Social Media Accounts

Certification

  • CALP - Certified Apartment Leasing Professional
  • Dale Carnegie Advanced Sales Certified
  • Notary Public

Accomplishments

  • Recipient of 2022 Greystar's Customer Service Satisfaction Award in the Pacific Northwest

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

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Venus SherrillProperty Management