Venus Sullivan
Fairburn,USA
Summary
Assertive person who uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record.
Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Hardworking female with strong history of meeting and exceeding customer expectations. Expert-level knowledge of industry service protocols and best practices.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DAY CARE TEACHER
Kuddles and Huggs learning Academy
01.2018 - 02.2019
- Take care of the children, Clean the children, Feed The children, Teach them problem-solving skills, Watch them on the playground
- Created a safe, nurturing environment that fostered respect for all individuals
- Helped children explore the world, improve motor skills, and grow vocabulary
- Monitored the classroom environment closely to maintain safety standards at all times
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills
- Maintained awareness and supervision of children's needs to maximize physical health and safety
Warehouse Packager
Amazon
03.2019 - 03.2020
- Ensured accuracy in order fulfillment by carefully picking items according to pick lists.
- Streamlined workflow by assembling boxes and prepping materials ahead of time.
- Enhanced workplace safety through adherence to established protocols while operating equipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted with inventory management, conducting regular audits for accurate stock levels.
CSR - CUSTOMER SERVICE REPRESENTATIVE
The Connection
03.2020 - 04.2021
- Answering Calls, Helping Customers, Making sales per day, Setting sale goals for the month
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Retail Stocker Over Night
Claire’s
09.2021 - 09.2022
- Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
- Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits.
- Participated in regular training sessions to stay updated on new products, promotions, and company policies.
- Maintained accurate inventory levels through consistent monitoring and timely reordering of items.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
DIRECT SUPPORT PROFESSIONAL (DSP)
Morgan Stanley
09.2022 - 06.2023
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
- Maintained accurate records of client data including incident reports, progress notes, treatment plans
- Identified changes in client status or needs and communicated to supervisor
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
NOTARY SIGNING AGENT
Provet
06.2023 - 12.2023
- Consistently met deadlines by scheduling appointments efficiently and meeting tight timeframes
- Worked and stapled documents and scanned affidavits in pre-trial court documents
- Extremely hardworking worked with process servers of GA over 18 clients
- Proficient in utilizing various software programs to process loan documents electronically
- Accurately prepared all necessary paperwork for loan signings including affidavits and acknowledgments
- Followed strict compliance guidelines when notarizing loan documents according to state laws and regulations
- Maintained accurate records of all documents signed, notarized, and witnessed
CSR
Terminix
02.2024 - 10.2024
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Delivered fast and friendly service to handle questions and service complaints
- Provided accurate information about products and services to customers
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Valdosta State University
Valdosta, GA05.2021
Skills
- Good communication and persuasion skill
- Proficiency with computer application
- Able to make conversation politely
- Energetic and attractive performance
- High motivation
- Focused
- Customer service
- Teaching
- Administrative experience
- Microsoft Excel
- Time management
- Microsoft Word
- Typing
- Office experience
- Microsoft PowerPoint
- Organizational skills
- Special Projects
- Office Organization
Certification
Notary public
Timeline
CSR
Terminix
02.2024 - 10.2024
NOTARY SIGNING AGENT
Provet
06.2023 - 12.2023
DIRECT SUPPORT PROFESSIONAL (DSP)
Morgan Stanley
09.2022 - 06.2023
Retail Stocker Over Night
Claire’s
09.2021 - 09.2022
CSR - CUSTOMER SERVICE REPRESENTATIVE
The Connection
03.2020 - 04.2021
Warehouse Packager
Amazon
03.2019 - 03.2020
DAY CARE TEACHER
Kuddles and Huggs learning Academy
01.2018 - 02.2019
BACHELOR OF SCIENCE - PSYCHOLOGY
Valdosta State University