Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Venus Wolford

Store Manager
Tyler,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I'm a highly driven performance pacesetter.

I'm a multiple year President Circle winner.

I have maintained a 1.2 million to 2.3 million in personal sales average per year for my company over last seven years.

Overview

35
35
years of professional experience

Work History

Sleep Number Store Manger

Sleep Number Corporation
08.2017 - Current
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Sales Experience (20+years)
  • Able to learn and apply quickly and effectively
  • Receptive and adaptive to instruction
  • Hard working, detail oriented, able to multi-task
  • Customer care, able to to build customer rapport , aiding in resolving customers issues
  • Excellent communication skills
  • Worked from home during COVID-19 shutdown
  • Rotated merchandise and displays to feature new products and promotions.
  • Handle product receiving, stocking and inventory audits
  • Able to handle store when my manager was out or sent elsewhere
  • Never missed monthly goal in 68 months working at Sleep Number
  • Able to make decisions , always a teamwork player , able to help others learn and grow
  • Proved successful working within tight deadlines and a fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Proven ability to learn quickly and adapt to new situations

Insurance Sales Agent

AIG
01.2007 - 08.2017
  • Handled approximately , outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Created sources for continuous client referrals within community and with businesses.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales %.
  • Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls within hours to swiftly resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.

Girl Friday

Wild Bill's Marina
09.2003 - 11.2006
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Handled all incoming information requests for several busy executives.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Answered high volume of phone calls and email inquiries.
  • Prepared homes for client arrivals and administered rental properties.
  • Screened personal and business calls and directed to appropriate party.
  • Checked residencies for move-in readiness prior to client arrivals.
  • Sourced and ordered office equipment and supplies.
  • Proved successful working within tight deadlines and a fast-paced environment
  • Proven ability to learn quickly and adapt to new situations
  • Strengthened communication skills through regular interactions with others
  • Learned and adapted quickly to new technology and software applications
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Assisted with day-to-day operations, working efficiently and productively with all team members

Exhibitor

L.J Stone
02.1994 - 08.2003
  • Operated multi-line telephone system to independently handle over calls each day.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Made phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Entered daily data in computer systems and documented office activities.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Produced detailed rough drafts and scale work-ups showcasing set, scenery and property demands.
  • Communicated with customers and handled payments
  • Applied general construction skills on frequent basis
  • Operated rides and interactive exhibits, demonstrated features and monitored guest safety
  • Devised strategic approaches for highlighting important focal points in each design
  • Passionate about learning and committed to continual improvement
  • Exercised leadership capabilities by successfully motivating and inspiring others

Education

High School Diploma -

Southside High School
Muncie, IN

Skills

  • Sales Closing
  • Sales Experience (20 years)
  • Schedule and calendar management
  • Appointment Setting
  • Administrative Duties
  • Relationship building
  • Product and service sales
  • Merchandising
  • Sales Goals
  • Inventory audits
  • Goals and Performance
  • Persuasive Negotiations
  • Product Knowledge
  • Sales Presentation
  • Excellent Communication Skills

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Sleep Number Store Manger

Sleep Number Corporation
08.2017 - Current

Insurance Sales Agent

AIG
01.2007 - 08.2017

Girl Friday

Wild Bill's Marina
09.2003 - 11.2006

Exhibitor

L.J Stone
02.1994 - 08.2003

High School Diploma -

Southside High School

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Venus WolfordStore Manager