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Venus L Stone-Cutter
Greendale,Indiana
Summary
Dynamic retail professional with extensive experience at Bath & Body Works, excelling in customer service and teamwork. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at training staff and implementing strategies that drive revenue and foster customer loyalty.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Bath & Body Works
07.2008 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
TAP Sales Lead Keyholder
Bath & Body Works
09.2024 - 01.2025
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Completed store opening and closing procedures.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Top Seller
Bath & Body Works
01.2017 - 05.2023
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Consistently executed to the selling model and met or exceeded individual selling goals and expectations
- Built highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and email
- Telling the Brand Story giving support of replenishment activities that kept the store full and abundant
- Abided by policies and procedures as directed
- Abided by loss prevention and safety measures in daily operations
- Consistently met or exceeded established individual sales goals
Seasonal Hiring Manager
Bath & Body Works
09.2018 - 11.2018
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Assisted sales leaders in pre-selection of potential candidates for seasonal hiring
- Assisted in overall decision of selecting hired seasonal associates to transition into a CORE associate position
Sales Lead Keyholder
Bath & Body Works
09.2015 - 01.2017
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Bachelor of Arts - Communications
Concordia University Wisconsin
Mequon, WI12-1998
High School Diploma -
Solomon Juneau Business High School
Milwaukee, WI05-1991
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Phone etiquette
- Reliability and punctuality
- Customer engagement
- Calm demeanor
- Flexible hours
- Team cooperation
- Goal driven
- Strong communication and interpersonal skills
Interests
Timeline
TAP Sales Lead Keyholder
Bath & Body Works
09.2024 - 01.2025
Seasonal Hiring Manager
Bath & Body Works
09.2018 - 11.2018
Top Seller
Bath & Body Works
01.2017 - 05.2023
Sales Lead Keyholder
Bath & Body Works
09.2015 - 01.2017
Retail Sales Associate
Bath & Body Works
07.2008 - Current
Bachelor of Arts - Communications
Concordia University Wisconsin
High School Diploma -
Solomon Juneau Business High School
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