Venus Guess
Richmond Hill,GA
Summary
To seek and maintain a full-time position as a school library media specialist.
Overview
28
28
years of professional experience
Work History
Counselor Clerk
Savannah Chatham County Public School System
08.2001 - Current
- Registrar, Office Manager, Customer service, Records Clerk, Scheduler, Transcript coordinator, Supply management
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
Reservation Agent
AirTran Airways Airlines-Southwest Airlines
12.1995 - 07.2013
- Customer service, Processed flight payments, Coordinated flight schedules, Upsell products and services to customers
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Answered incoming calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Transfer Evaluator
Savannah State University
01.1996 - 06.1999
- Student advising, Student Registration, Admissions and Records, Data Entry, Customer Service, and Records Management
- Streamlined the evaluation process for increased efficiency, leading to faster decision-making
- Reviewing, evaluating, equating, and processing transfer-related credit for new, continuing, and returning students
Education
Master of Education - Instructional Technology-School Media Specialist
Valdosta State University
Valdosta, GA05.2024
Master of Education - Curriculum And Instruction
Concordia University
Portland, OR12.2013
Master of Public Administration - Master of Public Administration
Savannah State University
Savannah, GA12.2000
Bachelor of Business Administration - Business Management
Savannah State University
Savannah, GA06.1994
Bachelor of Business Administration - Business Information Systems
Savannah State University
Savannah, GA06.1993
Skills
- Academic Advising
- Multitasking Abilities
- Student Enrollment
- Customer Service
- Personnel Management
- Record Management
- Student Registration
- Computer Proficiency
- Attention to Detail
Recognition
- Proficient with multiple student databases, including BANNER, Power School and SASI
- Proficient with Microsoft office suite and other software
- Proficient with the utilization of office equipment: PC, fax, copier, scanner, printers etc.
Timeline
Counselor Clerk
Savannah Chatham County Public School System
08.2001 - Current
Transfer Evaluator
Savannah State University
01.1996 - 06.1999
Reservation Agent
AirTran Airways Airlines-Southwest Airlines
12.1995 - 07.2013
Master of Education - Instructional Technology-School Media Specialist
Valdosta State University
Master of Education - Curriculum And Instruction
Concordia University
Master of Public Administration - Master of Public Administration
Savannah State University
Bachelor of Business Administration - Business Management
Savannah State University
Bachelor of Business Administration - Business Information Systems
Savannah State University
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