Veonne Roberts
Tampa,FL
Summary
Accomplished Training Leader well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer over 10 years of progressive training experience and take on a challenging new role. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Overview
17
17
years of professional experience
Work History
Associate Director, Technology Education
Raymond James
06.2023 - Current
- Led teams of up to 9 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
Training and Development Manager
Terminix
Tampa, FL
10.2013 - 06.2023
- Spearheaded move from instructor led in person training to virtual training using blended delivery modalities for 300+ teammates.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success in alignment with organizational objectives.
- Assessed skill gaps for employees in customer success center developed and delivered training courses to meet identified needs utilizing adult learning methodologies.
- Coordinated ongoing technical training and personal development classes for staff members.
- Created and implemented post training curriculum and team that resulted in improved retention, increased adherence, and compliance results.
- Managed daily activities for 9 direct reports and 200 indirect reports.
- Developed and facilitated leadership development classes for all levels of leadership team including servant leadership, time managements, and coaching.
- Developed departmental systems and procedures to better align workflow processes.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Selected and assigned instructors to conduct specific training programs.
Training Specialist
Asset Acceptance Capital Corporation
Brandon, FL
06.2008 - 10.2013
- Designed, developed, and facilitated training programs for leadership, new hires, existing account specialist, and human resources.
- Managed classroom and nesting responsibilities to maintain continuity of learning process incorporating cooperative education and role playing activities to establish relationship between content and participants life experiences.
- Project Manager and Business Systems Analyst for creation of Legal Career Path Matrix. Resulting in improved retention and clearly defined career path roadmap. Tests were utilized for 180 associates companywide.
- Created tests for non-legal new hire curriculum used companywide. Resulting in standardized metric for evaluating new hire performance.
- Business Analyst responsible for companywide initiative for process improvement in Performance Management. Developed streamlined, target process for all associates aiding in identifying consistent approach to coaching and counseling.
- Facilitated 10 new hire classes with outgoing assessment average of 92% and 90% retention rate.
Education
Bachelor of Science - Human Resources And Organizational Leadership
Rasmussen College - Brandon, FL
Brandon, FL11.2015
Associate of Science - Human Resources And Organizational Leadership
Rasmussen College - Brandon, FL
Brandon, FL03.2013
Skills
- Remote Employee Training
- Relationship Building
- Adobe Systems Captivate
- Training Budgets
- Call Center Management (in person and virtual)
- Staff Training and Development
- Verbal and Written Communication
- Training Program Development
- Human Resource Management
- Project Management
- Facilitation of individuals and groups
Timeline
Associate Director, Technology Education
Raymond James
06.2023 - Current
Training and Development Manager
Terminix
10.2013 - 06.2023
Training Specialist
Asset Acceptance Capital Corporation
06.2008 - 10.2013
Bachelor of Science - Human Resources And Organizational Leadership
Rasmussen College - Brandon, FL
Associate of Science - Human Resources And Organizational Leadership
Rasmussen College - Brandon, FL
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