Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Virginia Mariel Vera

Virginia Mariel Vera

Gainesville,TX

Summary

A self-motivated, energetic, and enthusiastic individual with ability to work effectively in a fast-paced, high-volume, guestcentric, and team-oriented environment.

Diligent Waitress Trainee with relevant experience in providing exceptional customer service, managing orders and ensuring guest satisfaction. Strengths lie in active listening, clear communication and maintaining a positive attitude under pressure. Previous work has resulted in improved team efficiency and consistently high customer ratings.

Overview

10
10
years of professional experience

Work History

Server Assistant

Kpot Korean BBQ and Hot Pot
Midland, Texas
08.2023 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.

Server Assistant

Kim's Galbi Korean Cuisine
San Antonio , Texas
11.2018 - 03.2022
  • Greeted guests and answered any questions they had about the menu.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Cleared dishes after courses for prompt table maintenance.
  • Provided exceptional service to high volume of daily customers.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Set up food and beverage trays and carts in anticipation of incoming orders.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Filled and served various beverages for customers
  • Cash customers
  • Responded promptly to requests from servers or other staff members.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Serve private catering or events
  • Prepare signature drinks.
  • Entertain customers with kareoke
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Resolved customer complaints swiftly and professionally when needed.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.

Server Trainer

SAT Asian Seafood
San Antonio , TX
06.2019 - 02.2020
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Coached staff members on best practices for optimizing server performance levels.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Verified accuracy of bills before presenting them to customers.
  • Resolved conflicts between employees quickly and fairly.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Processed guest checks using POS system accurately.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Worked with management to coordinate special functions and events.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Interacted and engaged with patrons to promote friendly environment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Trained new employees to perform duties.

Server

Golden Corral Buffet and Grill
01.2018 - 08.2018
  • Company Overview: Golden Corral operates as a self-serve buffet
  • Basic responsibilities include taking drink orders and ensuring customer satisfaction
  • Additional tasks may include cleaning and bussing
  • Last but not least side work duties, roll silverware during and after shift, clean beverage station, clean section during and at then end of shift
  • Take out plates, cup, make teas and coffee
  • Fill beverage machine with ice as needed and change sodas when run out
  • Restock everything in beverage station, break down beverage machine sweep and mop
  • Golden Corral operates as a self-serve buffet

Server

Teppanyaki Chinese Buffet
08.2016 - 01.2017
  • To ensure that patrons have an enjoyable dining experience by providing quality customer service
  • Take and serve drink orders and removing dinnerware from the table in a timely manner & clean section
  • Side work duties, clean section during and when shift is over restock condiments and napkins
  • Clean beverage station and break down beverage station and refill with ice
  • Roll one bucket of silverware

Server/Crew Leader/Crew Trainer

Golden Corral Buffet
01.2014 - 07.2016
  • Company Overview: Golden Corral operates as a self-serve buffet
  • Basic responsibilities include taking drink orders and ensuring customer satisfaction
  • Additional tasks may include cleaning and bussing
  • Last but not least side work duties, roll silverware during and after shift, clean beverage station, clean section during and at the end of shift
  • Take out plates, cup, make teas and coffee
  • Fill beverage machine with ice as needed and change sodas when run out
  • Restock everything in beverage station, break down beverage machine sweep and mop
  • As a CL/CT you are considered the expert in your position and work area
  • My primary responsibility is managing productivity in my area to control the cost while still meeting GC standards
  • Delegating side duty and duty roster responsibilities
  • Setting an example by following Golden Corral standards and communicating and supporting management's goals
  • Communicating management's goals to co-workers
  • Communicating ideas and needs of co-workers to management
  • Last but not least train new employees
  • Work on schedules and section floor plan
  • Golden Corral operates as a self-serve buffet

Education

Customer Service and Retail Sales Managment -

El Paso Community College
09.2009

High School Diploma -

Del Valle High School
05.2004

Skills

  • Fluent in Spanish and English
  • Excellent Customer Service
  • Able to work in a fast pace and multitask
  • Responsible
  • Honest
  • Reliable
  • POS knowledgeable
  • Energetic
  • Detail oriented
  • Service oriented
  • Complex problem solving
  • Communication
  • Stress management techniques
  • Reservation Management
  • Special Event Coordination
  • Menu knowledge
  • Order Taking
  • Handling Complaints
  • Table Setting
  • Beverage Preparation
  • Supply Restocking
  • Food Running
  • Guest Engagement
  • Food Delivery
  • Guest Relations Management
  • Effective customer upselling
  • Table setting arrangements
  • Dish preparation
  • Cash Handling
  • Food station setup
  • Strong Work Ethic
  • Table Bussing
  • Liquor, wine, and food service
  • Sales Techniques
  • Service prioritization

Awards

National Professional Certification, Certification recognizes demonstrated customer service knowledge and skills which translates into competitiveness for you, the employer., 2009

Timeline

Server Assistant

Kpot Korean BBQ and Hot Pot
08.2023 - 05.2024

Server Trainer

SAT Asian Seafood
06.2019 - 02.2020

Server Assistant

Kim's Galbi Korean Cuisine
11.2018 - 03.2022

Server

Golden Corral Buffet and Grill
01.2018 - 08.2018

Server

Teppanyaki Chinese Buffet
08.2016 - 01.2017

Server/Crew Leader/Crew Trainer

Golden Corral Buffet
01.2014 - 07.2016

Customer Service and Retail Sales Managment -

El Paso Community College

High School Diploma -

Del Valle High School

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Virginia Mariel Vera