Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VERA BALL

ATLANTA,GEORGIA

Summary

Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated 33 years of related experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Unit Secretary

Northside Hospital Atlanta
02.2008 - Current
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.

Patient Care Technician

Northside Hospital Atlanta
02.2008 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

Associate of Arts - RETAIL MECH. AND MARKETING

Thomas Nelson Community College
Hampton, VA

Bachelor of Science - Marketing

Clark Atlanta University
Atlanta, GA

DIPLOMA - GERIATRIC STUDIES

Greenville Technical College
Greenville, SC
06.1991

Skills

  • Medical office administration
  • Incoming Call Management
  • Patient chart maintenance
  • Telephone reception
  • Patient data confidentiality
  • Document Management
  • Nursing station operations
  • Incoming Call Reception
  • Unit secretary training
  • Customer Service
  • Training and coaching
  • Professional telephone etiquette
  • Strong Organization
  • Medical Terminology

Certification

GEORGIA NURSE AIDE CERTIFIED 1991

Timeline

Unit Secretary

Northside Hospital Atlanta
02.2008 - Current

Patient Care Technician

Northside Hospital Atlanta
02.2008 - Current

Associate of Arts - RETAIL MECH. AND MARKETING

Thomas Nelson Community College

Bachelor of Science - Marketing

Clark Atlanta University

DIPLOMA - GERIATRIC STUDIES

Greenville Technical College

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