To work in a position that provides me the opportunity to utilize my problem resolution skills to ensure my clients, internal and external, receive a world class level of customer service. 20 years of experience supporting clients and I am fluent Spanish speaker with proficiency in microsoft, nice and excel. Strong history of managing a high-volume workload, Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.