Vera Burnett-Robins

• Provide expert guidance on regulatory and accreditation matters, ensuring ongoing compliance.
• Implemented processes and procedures to improve overall efficiency in operations.
• Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
• Improved operational efficiency by analyzing processes and implementing strategic changes.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
• Conducted thorough market research to identify trends and inform business strategy development efforts.
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
• Leveraged data-driven insights to inform decisions regarding process improvements and organizational restructuring efforts.
• Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization.

• Provided strategic directions to executive leadership for revenue cycle operations, revenue growth strategies, and EMR/PM implementation for FQHC medical, dental, and behavioral health services.
• Developed business strategies by conducting comprehensive market research and competitor analysis.
• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.

• Analyzed and presented performance metrics for practices to C-suite
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Updated reports, managed accounts, and generated reports for company database.
• Ensured compliance with company policies and industry regulations through regular audits and process updates.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Improved workflow efficiency by streamlining office processes and implementing new software solutions.
• Enabled informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Reviewed billing problems, researched issues, and resolved concerns.

• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
• Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
• Performed testing for billing modules, enhancing new functionality and process improvements.
• Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
• Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.

• Reviewed billing problems, researched issues, and resolved concerns.
• Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
• Performed testing for billing modules, enhancing new functionality and process improvements.
• Increased efficiency in billing processes by implementing new software and automating routine tasks.
• Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
• Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.