Vera Carranza

Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Scheduling appointments, and maintaining records and accounts. Obtaining accurate and updating patient records, including personal information and insurance billing data.

Confirm and schedule appointments, register patients according to established protocols. Assisting Patients to complete all necessary forms and documentation including medical insurance and inform patients of medical office procedures and policies.

Referral Coordinator:
Responsible for the documentation and implementation relating to all outgoing and internal referrals. Providing alternative suggestions if the requested specialist is not contracted with the patient's insurance plan.

Review referrals for basic elements and refer to appropriate staff if applicable, record pertinent medical charts, reports, and correspondence using secure online database(s) as well as requesting appropriate patient records.

Obtaining prior authorization with patient insurance companies and process patient referrals for diagnostic testing, physical therapy and/or other related procedures. Presenting necessary medical information such as history, diagnosis, and prognosis to insurance companies in order to obtain authorization.

Front Office Lead:
Responsible for training and supporting front office staff. Making sure daily tasks are completed and implementing any changes need it to complete any tasks. Follow office workflow procedures to ensure maximum efficiency.

Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Scheduling appointments, and maintaining records and accounts. Obtaining accurate and updating patient records, including personal information and insurance billing data.

Confirm and schedule appointments, register patients according to established protocols. Assisting Patients to complete all necessary forms and documentation including medical insurance and inform patients of medical office procedures and policies.

Referral Coordinator:
Responsible for the documentation and implementation relating to all outgoing and internal referrals. Providing alternative suggestions if the requested specialist is not contracted with the patient's insurance plan.

Review referrals for basic elements and refer to appropriate staff if applicable, record pertinent medical charts, reports, and correspondence using secure online database(s) as well as requesting appropriate patient records.

Obtaining prior authorization with patient insurance companies and process patient referrals for diagnostic testing, physical therapy and/or other related procedures. Presenting necessary medical information such as history, diagnosis, and prognosis to insurance companies in order to obtain authorization.

Main roles consist of answering phone calls from customers, associates and vendors. Assisting the caller to find a resolution to any Walmart store related issue; such as policies, rude treatment, store assistance, product research. ETC. Transferring the caller to the proper department or to the proper management team to address the issue. Providing information to the caller as requested and as needed as well as obtaining and documenting each call.

On May of 2017 I was transferred from Manpower to Walmart. Manpower is a hiring agency that works within the Walmart Call Center. Main role consists of answering phone calls from customers. Assisting customers with any issue related to their Savings Catcher Account. Educating the caller on the function of the program as well as showing the customer how to resolve technical issues within the account

Welcoming clients and visitors in person or on the telephone, answering or referring inquiries. Scheduling appointments, maintaining records and accounts. Obtaining accurate information and updating patient records. Confirm and schedule appointments, register patients according to established protocols. Assisting clients to complete all necessary forms and documentation and inform clients of medical office procedures and policies.

Front Desk Duties:
Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Scheduling appointments, and maintaining records and accounts. Obtaining accurate and updating patient records, including personal information and insurance and billing data.
Confirm and schedule appointments, register patients according to established protocols. Assisting Patients to complete all necessary forms and documentation including medical insurance and inform patients of medical office procedures and policies.

Used APRIMA EMR.

Medical Assistant Duties:
Recording patients' vital signs, documenting physicians' notes and changes in medical conditions. Prepping exam rooms for clinical procedures and assisting practitioners with patient care. Interviewing patients to obtain their medical history, assisting physicians during routine checkups, outpatient procedures and other physical exams.

Keeping exam rooms stocked with adequate medical supplies, maintaining instruments, preparing sterilization as required; Properly disposes of contaminated supplies. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications).

Taking telephone messages and providing feedback and answers to patient/physician/pharmacy calls. Drawing blood and performing other related duties as assigned or requested.

Front Desk Duties:
Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Scheduling appointments, and maintaining records and accounts. Obtaining accurate and updating patient records, including personal information and insurance and billing data.

Used ALLSCRIPTS EMR.

Medical Assistant Duties:
Recording patients' vital signs, documenting physicians' notes and changes in medical conditions. Prepping exam rooms for clinical procedures and assisting practitioners with patient care. Interviewing patients to obtain their medical history, assisting physicians during routine checkups, outpatient procedures and other physical exams.

Keeping exam rooms stocked with adequate medical supplies, maintaining instruments, preparing sterilization as required; Properly disposes of contaminated supplies. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications).

Taking telephone messages and providing feedback and answers to patient/physician/pharmacy calls. Administering vaccinations as instructed by the provider.