Vera Carter
Manager, Healthcare Consulting
Beachwood,Ohio
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements. Talented leader with with product owner, project management, and product development experience in healthcare provider and payer industries.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Manager, Healthcare Consulting
Cognizant Technologies Solutions
Beachwood, OH
12.2021 - Current
- Industry Solutions Strategic Planning
- Researched, analyzed, and developed strategic competitor analysis database of M&A trends. Designed a best-practice regulatory center of excellence concept to meet regulatory and compliance mandates of current life science and healthcare legislations.
- Targeted growth by developing service offerings and business models for payer, provider, nursing experience.
- Product Owner - Development and Design
- Meticulously documented client requirements by defining business value and desired outcomes.
- Worked with team of solution architects, enterprise architects, application rationalization teams, UI/UX designers, developers, SMEs, vendors, and others to design product, plan development and implementation roadmap, and deliver an end-to-end provider portal using Vlocity (Salesforce) & Trizetto products. Product received positive user feedback and a 55% increase in portal usage.
- Responsible for sprint planning and timely completion of epics and user stories. Reported out to client executive steering committee and led client product presentations and demos.
Senior Consultant
Cognizant Technologies Solutions
New York, NY
08.2017 - 11.2021
- Project Implementation for Customer Relationship Management Platform
- Responsible for creation of various client and internal documents such as customer journey maps, value streams, gap analysis and value matrix’s for client seeking to implement Salesforce Service Cloud into 3 US-based call centers.
- Led product demonstrations, client engagements, and presentations for client executives 3-5 times/wk. Cross-trained existing employees to maximize team agility and performance. Onboarded new employees with training and new hire documentation. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Strategy - Geographic Sales Optimization Targeting for Medical Device Company
- Created training materials for new medical device product, designed 7 cost-optimized promotional packages
- Project Management - Expertise
- Partnered with executive leaders to identify KPIs to track effectiveness of current provider data management and provider operations as well as new strategic priorities, objectives & project results. Developed interactive and fully editable matrix that could be used beyond current project.
- Led and maintained quality improvement initiatives for 5 health centers aimed at restructuring delivery to meet value-based payment (VBP) model and reduce avoidable hospital use by 25% in 5 years. Achieved 21% statewide reduction in avoidable hospital use and a shift to 70% of Medicaid managed care spending in VBP arrangements.
MBA Intern
Johnson & Johnson
Somerville, NJ
05.2016 - 08.2016
- Created training materials for medical device product based on live usability testing and engineering team input. Built Excel model to identify top 20 geographic locations for product launch based on confluence of contract types, procedure volume, physician prestige and reimbursement rates.
Operating Room Nurse
Mount Sinai Health System
New York, NY
08.2013 - 05.2015
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures in specialties such as GYN, ENT, general, plastic, vascular, and da Vinci robotic surgery in multi-floor, 45+ room academic facility.
Surgical Nurse and Nursing Supervisor
Renown Regional Medical Center
Reno, NV
10.2008 - 05.2012
- Oversaw operations and supply of surgical instrumentation and disposables. Managed 17 staff members, completed annual performance reviews and functioned as interim department lea. Specialties included: robotic surgery, trauma, general and laparoscopic surgery. Led response and operations for two mass casualty situations. Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
Education
Master of Business Administration - Consulting
Washington University in St Louis
St Louis, MO 05.2015 - 07.2017
Master of Science - Nursing
Columbia University in The City of New York
New York, NY 05.2013 - 06.2016
Bachelor of Science - Nursing
Johns Hopkins University
Baltimore, MD 05.2006 - 07.2008
Skills
Certified Project Management Professional, Agile, Scrum Master, Product Owner
Persona Definition, Impact Analysis, Project Plans, Journey Mapping, Requirement Gathering & Workshops, Release Management
Team Leadership & Mentoring, Global & Cross-Functional Teams
EPIC, HSM McKesson, EMR, CPT, ICD-10, JIRA Atlassian
Regulatory & Compliance, Health Policy, MACRA, No Surprises Act, ACA, Inflation Reduction Act
CMS, Value Based Payments, Quality Improvement
Salesforce, Adobe InDesign, Excel Macros/Models, CRM
Product Design, UI/UX, Invision, MS Office, Visio, FACETS, Healthcare Portals
Timeline
Manager, Healthcare Consulting
Cognizant Technologies Solutions
12.2021 - Current
Senior Consultant
Cognizant Technologies Solutions
08.2017 - 11.2021
MBA Intern
Johnson & Johnson
05.2016 - 08.2016
Master of Business Administration - Consulting
Washington University in St Louis
05.2015 - 07.2017
Operating Room Nurse
Mount Sinai Health System
08.2013 - 05.2015
Master of Science - Nursing
Columbia University in The City of New York
05.2013 - 06.2016
Surgical Nurse and Nursing Supervisor
Renown Regional Medical Center
10.2008 - 05.2012
Bachelor of Science - Nursing
Johns Hopkins University
05.2006 - 07.2008