Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vera Dormady

Orange Park,FL

Summary

Forward-thinking professional offering more than [Number] years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven chef skills. High-performing Chef offering 30+ years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with various cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational Spanish skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level part-time position. Ready to help team achieve company goals.

Overview

41
41
years of professional experience

Work History

Chef/Restaurant Owner

The Southern Rose Cafe & Catering
03.2017 - 01.2019
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
  • Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Placed orders to restock items before supplies ran out.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Cooked memorable dishes that brought new customers into establishment.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Coordinated with team members to prepare orders on time.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Assisted with menu development and planning.
  • Set up and broke down kitchen for service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.
  • Utilized culinary techniques to create visually appealing dishes.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Implemented food cost and waste reduction initiatives to save money.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Participated in food tastings and taste tests.
  • Developed close relationships with suppliers to source best ingredients.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 3 employees.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Inbound Call Center Representative

AT&T
02.2016 - 01.2017
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
  • Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
  • Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
  • Achieved success in retaining dissatisfied customers by offering targeted solutions and demonstrating empathy during challenging interactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Built positive relationships with customers by providing exceptional customer service.
  • Provided customers with product information and answered inquiries to provide top-quality service.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Developed in-depth understanding of product features and services to offer comprehensive support.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Prioritized customer service requests in order of urgency to promptly resolve critical issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Chef

Comfort Inn Oceanfront
09.2011 - 01.2016
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
  • Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Maintained well-organized mise en place to keep work consistent.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Cooked memorable dishes that brought new customers into establishment.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Coordinated with team members to prepare orders on time.
  • Assisted with menu development and planning.
  • Disciplined and dedicated to meeting high-quality standards.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Evaluated food products to verify freshness and quality.
  • Set up and broke down kitchen for service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Monitored food production to verify quality and consistency.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Implemented food cost and waste reduction initiatives to save money.
  • Participated in food tastings and taste tests.

Registered Veterinary Technician

Meisse Animal Hospital
09.1977 - 06.1979
  • Enhanced patient care by performing diagnostic tests and analyzing results for accurate diagnosis.
  • Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
  • Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
  • Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
  • Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
  • Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
  • Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
  • Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
  • Streamlined clinic operations by organizing supplies and maintaining clean treatment areas, fostering a safe and efficient workspace.
  • Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
  • Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
  • Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
  • Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
  • Improved client satisfaction through clear communication regarding pet health status updates.
  • Developed comprehensive discharge instructions that ensured continuity of care at home.
  • Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
  • Assured regulatory compliance by adhering to strict sanitation protocols and maintaining up-to-date licensure.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owner animal health questions and advised on best care practices.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Educated clients on nutrition, preventive health and other animal care.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Obtained patient history from owners and performed physical examinations.
  • Collected and prepared specimens for laboratory testing.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Performed dental cleanings using ultrasonic scaler.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administered vaccinations to variety of animal species.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.

Education

Registered Veterinary Technician - Veterinary Technology

Sea Isle Vo-Tech
Memphis, TN
09.1977

High School Diploma -

White Station High School
Memphis, TN
06.1970

Skills

  • Workflow Optimization
  • Regulatory Compliance
  • Purchasing
  • Equipment Maintenance
  • Vendor Relationsx
  • Vendor Relations
  • Meal Preparation
  • Signature Dish Creation
  • Resource Management
  • Business Management
  • Pantry Restocking
  • Menu Development
  • Cost Control
  • Staff Coordination
  • Forecasting and Planning
  • Food Safety and Sanitation
  • Kitchen Equipment Operation and Maintenance
  • Kitchen Management
  • Menu Planning
  • Kitchen Operations
  • Portion and Cost Control
  • Hospitality Service Expertise
  • Made-To-Order Meals
  • Banquets and Catering
  • Operations Management
  • Food Spoilage Prevention
  • Company Quality Standards
  • Sanitation Guidelines
  • Food Plating and Presentation
  • Food Service Operations
  • Verbal and Written Communication
  • Service Cycle
  • Food Inventories
  • Complex Problem-Solving
  • New Hire Training
  • Menu Supervision
  • Effective Communications
  • Food Quality
  • Recipe Development
  • Recipes and Menu Planning
  • Order Delivery Practices
  • Utensils and Equipment
  • Fine-Dining Expertise
  • Steaming techniques
  • Food storage
  • Knife skills
  • Vegan cooking
  • Garnishing techniques
  • Food presentation
  • Braising techniques
  • Cold food preparation
  • Roasting techniques
  • Poaching techniques
  • Sanitation practices
  • Food cost analysis
  • Vegetarian cooking
  • Event planning
  • Customer service
  • Frying techniques
  • Culinary expertise
  • Attention to detail
  • Time management
  • Cooking techniques
  • Ingredient knowledge
  • Pastry skills
  • Special diets understanding
  • Sauce preparation
  • Inventory control
  • Grilling techniques
  • Quality control
  • Recipe creation
  • Nutrition knowledge
  • Plating techniques
  • Seafood preparation
  • Butchery skills
  • Regional cuisine expertise
  • Wine knowledge
  • Allergen awareness
  • Team leadership
  • Staff training
  • Multitasking abilities
  • Quality Assurance
  • Staff Scheduling
  • Food Prep Planning
  • Menu Item Pricing
  • Kitchen Operations Oversight
  • Food and Beverage Service
  • Supply Ordering
  • Order Management
  • Project Management
  • Kitchen Equipment Operation
  • Food Production

Accomplishments

Multi-talented senior who thinks and acts much younger than my years. Capable, professional. Looking for part-time or flexible full-time work in hospitality, customer service, AND VETERINARY MEDICINE.

Timeline

Chef/Restaurant Owner

The Southern Rose Cafe & Catering
03.2017 - 01.2019

Inbound Call Center Representative

AT&T
02.2016 - 01.2017

Chef

Comfort Inn Oceanfront
09.2011 - 01.2016

Registered Veterinary Technician

Meisse Animal Hospital
09.1977 - 06.1979

Registered Veterinary Technician - Veterinary Technology

Sea Isle Vo-Tech

High School Diploma -

White Station High School

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Vera Dormady