Vera Dugom
San Pablo,California
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Accounting Clerk
Hilton Embassy Suite
01.2024 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Front Desk Supervisor
Hilton Embassy Suite
05.2023 - 07.2024
- Managing protocols are being followed through with guests and with the front desk team.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Agent
Hilton Embassy Suite
05.2022 - 05.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Banquet Server
Hilton Embassy Suite
01.2022 - 04.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Houseperson
Hilton Embassy Suite
10.2020 - 11.2021
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
Education
Bachelor of Arts - Psychology
California State University- East Bay
Hayward, CA07.2022
Associate of Arts - Psychology
Contra Costa College
San Pablo, CA05.2020
Skills
- Team Collaboration
- Bilingual
- Administrative Support
- Service Prioritization
- Staff Management
- Customer Service
- Leadership Qualities
- Hospitality service expertise
Accomplishments
- Supervised the front desk team for weeks at a time when the Front Office manager was out of office.
- Supervised the front desk team for a full month and a half while the property was looking for a replacement for the Front Office manager.
- Managed a giftshop that had a very limited monthly budget and used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased the Kipsu scores by coaching the front desk team the standards and goal that were set in place.
- Created numerous Front Desk Training guides.
Timeline
Accounting Clerk
Hilton Embassy Suite
01.2024 - Current
Front Desk Supervisor
Hilton Embassy Suite
05.2023 - 07.2024
Front Desk Agent
Hilton Embassy Suite
05.2022 - 05.2023
Banquet Server
Hilton Embassy Suite
01.2022 - 04.2022
Houseperson
Hilton Embassy Suite
10.2020 - 11.2021
Associate of Arts - Psychology
Contra Costa College
Bachelor of Arts - Psychology
California State University- East Bay
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