Summary
Overview
Work History
Education
Skills
Timeline
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VERA ELLONG

Wesley Chapel,FL

Summary

Results-driven professional with extensive experience in operations management, customer service, and team leadership seeking to leverage proven skills in a dynamic role. Dedicated to maximizing revenue growth, enhancing operational efficiency, and delivering exceptional customer satisfaction. Adept at implementing strategic marketing initiatives, maintaining compliance standards, and fostering collaborative team environments to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Staffing Coordinator/CNA

Blue Heron
06.2022 - Current
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.

Assistant Store Manager

Extra Space Storage
06.2021 - 12.2024
  • Managed daily operations of a high-performing storage facility, maintaining a 90% occupancy rate and exceeding revenue targets.
  • Supervised a team of 20 employees, providing coaching, training, and performance evaluations.
  • Implemented effective sales strategies, increasing customer acquisition and boosting revenue by 50%.
  • Streamlined operations to reduce overhead costs by 80% while maintaining service quality.
  • Resolved customer issues efficiently, delivering superior customer satisfaction.
  • Mentored new hires and promoted a collaborative, team-oriented culture.
  • Oversaw inventory levels and coordinated with vendors for timely stock replenishment.
  • Maintained accurate financial records and assisted with monthly budget planning, achieving a 60% cost-efficiency target.

Delivery Driver

Amazon Flex
03.2020 - 02.2024
  • Loaded and unloaded packages for delivery with attention to accuracy and care.
  • Delivered goods efficiently while maintaining safe driving practices and adhering to all road rules.
  • Ensured customer satisfaction through timely, damage-free deliveries.
  • Navigated unfamiliar areas using GPS tools to optimize delivery routes.

Assistant Supervisor

General Motors
04.2019 - 05.2021
  • Supervised daily manufacturing operations, improving workflow efficiency.
  • Ensured compliance with safety standards and production protocols.

Office Assistant

Vehicle Control
02.2018 - 03.2019
  • Handled payment processing, document management, and customer communications.

Cashier/Stocker

Wegmans Food Markets
01.2017 - 01.2018
  • Processed customer transactions and maintained merchandise displays.

Education

GED - undefined

Buffalo Public School Adult Education Division
Buffalo, NY

Certified Nursing Assistant (State Tested Nursing

Associate of Science - Liberal Arts

Erie Community College
Buffalo, NY
01.2001

Skills

  • Sales & Revenue Optimization
  • Customer Service Excellence
  • Operations Oversight
  • Team Leadership & Training
  • Financial Reporting & Budgeting
  • Marketing & Brand Development
  • Regulatory Compliance
  • Conflict Resolution
  • Multitasking & Time Management
  • Inventory Coordination

Timeline

Staffing Coordinator/CNA

Blue Heron
06.2022 - Current

Assistant Store Manager

Extra Space Storage
06.2021 - 12.2024

Delivery Driver

Amazon Flex
03.2020 - 02.2024

Assistant Supervisor

General Motors
04.2019 - 05.2021

Office Assistant

Vehicle Control
02.2018 - 03.2019

Cashier/Stocker

Wegmans Food Markets
01.2017 - 01.2018

GED - undefined

Buffalo Public School Adult Education Division

Certified Nursing Assistant (State Tested Nursing

Associate of Science - Liberal Arts

Erie Community College

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VERA ELLONG