Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Vera French

McDonough,GA

Summary

As a manger for your agency, I aim to develop and execute business initiatives to drive customer growth, achieve sales objectives and enhance bottom-line profits by applying my Project Management, extensive experience in real estate, construction, and my client service experience. I thrive on leveraging my project management expertise, leadership, and strong organizational skills to bring efficiency, structure, and enhanced productivity to your company. I look forward to speaking with you about a potential alliance.

Overview

16
16
years of professional experience

Work History

REALTOR – REAL ESTATE AGENT

Swanson & Associates
07.2017 - Current
  • Assist clients with real estate transactions.
  • Negotiate contracts, leases, and terms.
  • Arranged and hosted open house activities and property tours for prospective buyers.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Analyzed financial data, such as income statements and tax returns, to determine affordability levels for potential buyers by assessing their debt-to-income ratio.
  • Educated customers about mortgage products and loan processes relevant to their needs by assessing their needs and educating customers about the complete cycle of their transactions.
  • Maintained current knowledge of laws governing real estate transactions in order to comply with regulations by using the code of ethics manual. Often abided by a certain level of standards based on statutes produced by the state.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.

PROJECT MANAGER – OFFICE MANAGER – EXECUTIVE ASSISTANT

Melody Homes – Nissi Remodeling
04.2016 - 06.2024
  • All phase project management from inception to completion, budgeting, communication with stakeholders, negotiation with subcontractors, and vendors.
  • Organizational systems to streamline processes by reviewing the scope of the project and contract.
  • Establish guidelines, expectations, Human Resources procedures, and general misconduct for the company.
  • Monitored employee and subcontractor work progress.
  • Coordinated inventory and material pickup for subcontractors.
  • Conduct annual performance reviews and provide feedback.
  • Set up and managed daily operations.
  • Assisted the CEO by establishing foundational processes.
  • Managed subcontractors, vendors, and field inspectors.
  • Managed 50 projects per month with budgets ranging from $2,000 to $80,000 to ensure it doesn't go over the set budget.
  • Maintained tracking systems using computer software, such as Excel.
  • Analyzed data to establish deadlines, budget constraints, and vendor pricing.
  • Frequently communicated with clients and management companies to ensure vital details, deadlines, and policies were delivered effectively.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Developed and maintained project plans, timelines, and budgets.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

CLIENT SERVICES – LEASING – LOAN OPERATIONS – ADMINISTRATIVE

Jamco Properties, National Credit Systems, Square 1 Bank & Office Team
05.2010 - 04.2016
  • Leasing sales, tenant retention, customer service, and satisfaction.
  • Managing accounts, responding to inquiries, resolving issues, and delivering exceptional service to clients.
  • Providing administrative support to the property manager and office operations.
  • Managing loan processes, coordinating client and departmental meetings, and maintaining files.
  • Developed and implemented client service standards, policies and procedures.
  • Provided training to new team members on customer service methods and techniques.
  • Resolved customer inquiries in a timely manner, escalating complex issues when necessary.
  • Created detailed reports on customer interactions, analyzing trends and identifying areas for improvement.
  • Reviewed customer complaints, responding promptly and appropriately while tracking outcomes of resolution efforts.
  • Evaluated current processes around client onboarding, making recommendations for improvements as needed.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Building Permit Coordinator

Office Team
Chapel Hill, NC
10.2009 - 03.2010
  • Quickly adapted and applied departmental policies and procedures.
  • Provided superior customer service to all clients.
  • Issued permit applications, construction plans and documents for permits
    with urgency.
  • Administrated field inspections and maintained office supplies.
  • Performed accurate arithmetic calculations and operation of computers with speed and accuracy in MS Word, Excel, and Outlook.
  • Used independent judgment and technical knowledge, and management of project demands, priorities, costs, and time constraints to meet service requirements.
  • Created and maintained accurate records of permits, applications, and related documents.
  • Maintained updated knowledge of applicable state and local laws, regulations, and requirements related to permits.
  • Prepared reports summarizing status of pending permits or issued permits.
  • Provided administrative support to permit coordinators and other personnel.
  • Tracked expiration dates for existing permits and communicated need for renewal prior to expiration date.
  • Identified areas where improvements could be made in current permitting procedures.

General Office Clerk/Insurance Specialist

Office Team
Rancho Cordova, CA
09.2008 - 09.2009
  • Promoted from Office Clerk to COBRA Specialist within 60 days of assignment.
  • Offered excellent customer service skills via phone by providing billing and enrollment information as needed.
  • Assisted customers with a sense of urgency on urgent matters. Provided employer groups with monthly reports.
  • Provided employer groups with monthly reports.
  • Processed and mailed notices to customers and insurance claims with urgency.
  • Assisted with general office work as needed, such as filing, creating labels, mail merging, answering phone calls up to four lines, faxing, copying, emailing, etc.
  • Showed initiative and resourcefulness in solving problems and meeting customer requests.
  • Monitored incoming emails and responded to inquiries in a timely manner.
  • Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
  • Coordinated meetings, appointments and travel arrangements for staff members.
  • Answered phone calls and directed them to the appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
  • Verified accuracy of invoices against purchase orders prior to payment processing.
  • Supported bookkeeping tasks such as invoicing and expense tracking.

Education

The Project Success Method - RE Agent

GA MLS Real Estate School
10.2024

Folsom Lake College - Business & Project Management Studies

Folsom Lake College
01.2008

Skills

  • Procurement practices
  • Analyzing data
  • Detail-oriented
  • Delivering messages in a clear, concise manner, both written and orally
  • Evaluating data to develop alternatives and solutions
  • Knowledge of rules and regulations
  • Purchase agreement management
  • Pricing negotiation
  • Closing support
  • Using excellent judgment to make decisions
  • Purchase agreements

Timeline

REALTOR – REAL ESTATE AGENT

Swanson & Associates
07.2017 - Current

PROJECT MANAGER – OFFICE MANAGER – EXECUTIVE ASSISTANT

Melody Homes – Nissi Remodeling
04.2016 - 06.2024

CLIENT SERVICES – LEASING – LOAN OPERATIONS – ADMINISTRATIVE

Jamco Properties, National Credit Systems, Square 1 Bank & Office Team
05.2010 - 04.2016

Building Permit Coordinator

Office Team
10.2009 - 03.2010

General Office Clerk/Insurance Specialist

Office Team
09.2008 - 09.2009

The Project Success Method - RE Agent

GA MLS Real Estate School

Folsom Lake College - Business & Project Management Studies

Folsom Lake College

Similar Profiles

CREATE PROFILE
Vera French