Customer services, talking and being around people pets activities community services
Vera Gonzales
Denver,CO
It's A Good day To Have A Good Day
Summary
Reliable Lead Receptionist with experience in managing front desk operations, including phone management and visitor guidance. Possess strong skills in customer service, scheduling, and administrative tasks to ensure smooth office operation. Demonstrated capability to train and supervise junior staff members while maintaining high levels of productivity and efficiency. Made significant impact by improving communication systems and streamlining office processes in previous role.
Overview
15
15
years of professional experience
Work History
Lead Receptionist
Brookdale Merdian Westland
Lakewood, Colorado
11.2021 - 10.2024
- Maintained up-to-date records of all visitors entering the building.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments and meetings for management team.
- Managed company database and ensured the accuracy of contact information.
- Sorted incoming mail and directed to correct personnel each day.
- Coordinated company events with venues and advised staff of pertinent details.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Housekeeping Cleaner
Lutheran Medical Hospital
Wheatridge , Colorado
04.2019 - 09.2020
- Requested maintenance orders to fix non-working equipment and address room damage.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Transported trash to designated disposal areas.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Emptied wastebaskets and replaced liners.
- Used cleaning chemicals following proper guidelines.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Worked effectively in team environments to make the workplace more productive.
Security Officer
Whelan Security Services
Denver, Colorado
03.2018 - 09.2019
- Maintained high levels of alertness throughout shifts.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Completed incident reports to record security or loss prevention incidents.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Guarded restricted areas to prevent unauthorized entry.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained accurate logs of all security related activities.
- Searched individuals and baggage for weapons and other prohibited items.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Hospital Security Officer
Presbyterian Hospital
Espanola , NM
04.2010 - 08.2018
- Trained new employees on hospital security policies and procedures.
- Maintained high levels of alertness throughout shifts.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Investigated reports of missing items or suspicious activities.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided friendly and professional assistance to employees, visitors and customers.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Assisted in resolving conflicts between patients or visitors.
- Performed routine patrols throughout the facility grounds or parking lots.
- Participated in drills designed to test preparedness for various emergency scenarios.
- Inspected entrances, exits, and other areas for potential security risks.
- Monitored security cameras to identify and respond to suspicious activity.
Patient Registrar
Presbyterian Hospital
Espanola , New Mexico
04.2010 - 08.2011
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Communicated with patients with compassion while keeping medical information private.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Prepared patients for departure by coordinating discharge plans and paperwork.
Education
High School Diploma -
05-1983
Skills
- Facility management
- Mail handling
- Document preparation
- Expense tracking
- Appointment scheduling
- Workplace safety
Affiliations
- Customer service,Activities with Residents and Patients,Hobbies crafting, outdoors activity gardening.
Timeline
Lead Receptionist - Brookdale Merdian Westland
11.2021 - 10.2024
Housekeeping Cleaner - Lutheran Medical Hospital
04.2019 - 09.2020
Security Officer - Whelan Security Services
03.2018 - 09.2019
Hospital Security Officer - Presbyterian Hospital
04.2010 - 08.2018
Patient Registrar - Presbyterian Hospital
04.2010 - 08.2011
Butte High School - High School Diploma,
Work Preference
Work Type
Full TimeInterests
Software
Outlook ,microsoft
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