Vera Govan
Willowick,OH
Summary
Empathetic Peer Support Specialist known for high productivity and efficiency in task completion. Possess specialized skills in active listening, crisis intervention, and motivational interviewing. Excel in using compassion, communication, and problem-solving to support others effectively.
Overview
6
6
years of professional experience
Work History
Peer Support Specialist/Job Coach Trainer
Jewish Family Services Association of Cleveland
Pepper Pike, Ohio
11.2018 - Current
- Conducted assessments to identify needs, strengths, and resources of clients.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Assisted clients with developing healthy coping skills to manage stressors.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Educated clients on available community resources that could enhance their quality of life.
- Created educational materials for staff members related to peer support services.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Provided feedback regarding program operations and improvement opportunities.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Coordinated referrals for additional services as needed based on client needs.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Actively listened and responded empathetically when interacting with clients.
- Encouraged open communication between all parties involved in the client's case.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Helped individuals overcome harmful drug and alcohol addictions.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Coordinated resources to support clients and help each achieve targets.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Consulted on outside cases using personal expertise in diagnoses.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Collaborated to set goals and outline steps to achieve objectives.
- Assessed client interests and abilities to match them with appropriate job openings.
- Met regularly with employers to discuss the progress of their employees who were receiving job coaching services.
- Monitored client performance during internships or volunteer assignments and provided feedback when necessary.
- Engaged in continuing professional education activities related to job coaching best practices.
- Conducted mock interviews, providing constructive feedback to enhance interview performance.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
Master of Science - HealthcareAdministration
University of Phoenix
Tempe, AZ06-2010
Skills
- Recovery guidance
- Communication abilities
- Relationship cultivation
- Planning skills
- Arranging transportation
- Problem-solving skills
- Boundary Setting
- Service navigation
- Appointment Scheduling
- Relationship-building skills
- Providing direction
- Exemplary communication
- Social activity planning
- Issue resolution abilities
- Rapport Building
- Motivational Interviewing
- Leadership skills
- Recovery assistance and support
- Positive environment facilitation
- Resource Navigation
- Mental Health Services
- Community services information
Accomplishments
- Northeast Scholorship Award
- Who's Who
- Honor's Graduate
Timeline
Peer Support Specialist/Job Coach Trainer
Jewish Family Services Association of Cleveland
11.2018 - Current
Master of Science - HealthcareAdministration
University of Phoenix
Similar Profiles
Elizabeth CarreraElizabeth Carrera
Home Health Aide at Jewish Family Services Association Of ClevelandHome Health Aide at Jewish Family Services Association Of Cleveland
LARISA MALEVANNAYALARISA MALEVANNAYA
Holocaust survivor caseworker at Jewish Family Service Association of Ceveland and AkronHolocaust survivor caseworker at Jewish Family Service Association of Ceveland and Akron
KEISHA S. MARTINKEISHA S. MARTIN
Direct Support Professional at Jewish Board of Family and Children ServicesDirect Support Professional at Jewish Board of Family and Children Services