VERA GREEN
Fairfield,California
Summary
Professional Call Center and Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
Work History
Billing Clerk
Foundation Health
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Increased departmental productivity by training new billing clerks on company policies and best practices, ensuring smooth onboarding experiences for all team members.
- Entered and maintained billing information in company internal databases for accessibility.
- Implemented new software systems for efficient data entry and tracking, streamlining the billing process and saving time for other tasks.
Data Entry Clerk
Honeywell
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Caregiver
Self Employed Web
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Tax Preparer
Jackson Hewitt
03.2018 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Researched complex tax issues utilizing online resources and professional tax software.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
Education
No Degree - Accounting And Business Management
MTI BUSINESS COLLEGE
Sacramento, CAHigh School Diploma -
Luther Burbank High School
Sacramento, CA06.1982
Skills
- Data Entry
- Data entry proficiency
- Customer Service
- Invoice Processing
- HIPAA Compliance
- CPT Knowledge
- Medical Terminology
- Billing and coding
Timeline
Tax Preparer
Jackson Hewitt
03.2018 - 04.2024
Billing Clerk
Foundation Health
Data Entry Clerk
Honeywell
Caregiver
Self Employed Web
No Degree - Accounting And Business Management
MTI BUSINESS COLLEGE
High School Diploma -
Luther Burbank High School
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