Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vera Gumby

El Sobrante,CA

Summary

Knowledgeable and dedicated CUSTOMER ADVOCATE professional with extensive experience in PROPERTY MANAGEMENT. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Move in Specialist/Gatekeeper

HumanGood.org
06.2019 - Current
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Developed strong client relationships through consistent communication and attentive service.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Scheduler/Special Events Coordinator

Moscone Center
02.2015 - 07.2018
  • Coordinated schedules and timelines for events.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Consulted with customers to determine objectives and requirements for events.
  • Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Supervised staff during events and maintained efficient performance.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Education

High School Diploma -

Overbrook High School
Philadelphia, PA

Skills

  • Complaint Investigation
  • Understanding Customer Needs
  • Decision-Making
  • Needs Assessment
  • Problem Resolution
  • Coordination
  • Customer service excellence
  • Effective Communication
  • Appointment Scheduling
  • De-Escalation Techniques
  • Professional Demeanor
  • Self Motivation

Timeline

Move in Specialist/Gatekeeper

HumanGood.org
06.2019 - Current

Scheduler/Special Events Coordinator

Moscone Center
02.2015 - 07.2018

High School Diploma -

Overbrook High School

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Vera Gumby