Vera Hughes
Clermont,FL
Summary
Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
9
9
years of professional experience
Work History
Professional Motor Coach Operator
Empire Coach Line
11.2023 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Maintained Florida driver's license to enable legal operation of buses for passenger transport, field trips, and other purposes.
Owner/Operator Truck Driver
Teambooger LLC
04.2018 - 05.2023
- Managed day-to-day business operations.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Customer Service Specialist
Arena Stage At The Mead Center For American Theater
01.2015 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Collected fees, and payments for annual ticket holders.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate of Science - Business Administration
Birmingham Southern College
Birmingham, AL06.1991
Skills
- Safe driving techniques
- Basic vehicle maintenance
- Problem-solving aptitude
- Conflict resolution
- Passenger assistance
- Customer service orientation
Timeline
Professional Motor Coach Operator
Empire Coach Line
11.2023 - Current
Owner/Operator Truck Driver
Teambooger LLC
04.2018 - 05.2023
Customer Service Specialist
Arena Stage At The Mead Center For American Theater
01.2015 - 03.2018
Associate of Science - Business Administration
Birmingham Southern College
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