Vera Ibrahim

• Supported multiple C-level Executives
• Support CIO/CTO Executive and Leadership teams with all administrative duties
• Maintain calendars for CIO/CTO and schedule appointments and meetings through Outlook
• Assisted with Board preparation for the CTO
• Interact with internal and external stakeholders for day-to-day needs
• Issues
• Process confidential communication for organization changes and emails
• Prepare agenda, take minutes, and produce final document for Executive Team & Leadership meetings
• Coordinate all details for preparing special events and off-site meetings for CTO and Executive Leadership
• Produced and Organized Monthly Podcast for CIO/CTO 'Ask Me Anything, Live' Broadcast
• Attendees increased from 60 to 1900 viewers
• Streamlined Event Coordination: Successfully managed multiple high-profile IT conferences (Tech Expo, SDC) and corporate events, improving attendance and engagement while ensuring seamless logistics and execution
• Cost Reduction Initiatives: Implemented strategic vendor negotiations and process improvements that reduced event-related expenses by 25%, contributing to significant annual savings for the company
• Enhanced Efficiency: Developed and maintained an organized system for tracking executive schedules, project milestones, and event planning timelines, resulting in increased productivity and reduced scheduling conflicts
• JEDI Certification: 2020
• Replaced monetary Gift Cards with Snappy Gift Cards for internal and external gifts/ swag helping avoid tax burdens on our giftee
• Process and reconcile expenses for all executive officers through Concur
• Process and schedule meeting room requisitions through Meeting Manager
• Submitted payment for all invoices including outside client/vendors and departmental
• Greet and recognize visitors immediately upon arrival in a friendly and professional manner
• Proof, read and edit correspondence
• Provide general office duties such as sending/receiving faxes, filing, copying, binding, and other ad hoc projects
• Prepare and ship UPS, Federal Express, and courier packages
• Volunteered time in the community as well as the Read Ahead Mentor Program

• Supported President & CEO
• Scheduled meetings, maintained calendar for CEO/ President
• Organized travel arrangements/itineraries
• Answered phones, greeted clients (offering coffee, water, etc.)
• Expense management
• Office management: Ordering supplies
• Managing vendor relationships

Prior to recruiting, contract employment 2013 – 2015: Dow Jones (January 2013), Intralinks (October 2014), Guardian Life (April 2014 – May 2014, October 2014 - December 2014, February 2015 – May 2015, and August 2015 - September 2015)

• Recruiter (May 2014 – September 2014): Brought in new business / clients
• Dedicated to finding the most qualified resources for clients
• Oversaw all phases of the recruiting process including sourcing, screening, interviewing, salary negotiation, hiring, and managing of candidates
• Collaborated closely with hiring managers to discuss needs and develop recruiting requirements
• Provided creative sourcing techniques in locating candidates by research, advertising, social media, networking, and extensive Internet searches with Boolean search techniques
• Screened and qualified candidates by conducting interviews, verifying references, and ensuring that qualifications and expectations accurately matched the job requirements and company culture
• Conducted candidate onboarding processes
• Submitted background checks of candidates

• Built effective relationships at agencies through ongoing communication with various departments including Sales, Commercial Operations, Agency Traffic, and Accounting
• Coordinated issues with Sales, Client Services, and Commercial Operations
• Input late traffic revisions into e-log
• Used GABRIEL systems to manage deals proficiently
• Supported and enhanced agency relationships by monitoring requests and ensuring commercial spots were scheduled according to agency traffic instructions
• Communicated daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
• Partnered closely with the HCL offshore team, billing, and A / R teams to identify and reconcile any discrepancies related to copy input errors

• Maintained positive ongoing relationships with clients and vendors
• Made independent decisions while enthusiastically resolving customer concerns by phone / email
• Maintained confidentiality in handling sensitive material/ documents
• Resolved discrepancies regarding customer orders
• Communicated network issues with IT and product / service-related issues to the Merchandising Department
• Communicated with proper departments to improve the e-commerce site
• Researched product information and other customer requests