Summary
Overview
Work History
Education
Skills
Timeline
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Vera Kapadia

Valencia,CA

Summary

Results-driven sales and customer service professional with extensive experience in the beauty industry, known for leading teams to consistently exceed sales targets while enhancing customer satisfaction. Proven ability to develop and implement innovative sales and marketing strategies that drive revenue growth. Exceptional at cultivating strong customer relationships and optimizing team performance to achieve operational excellence.

Overview

14
14
years of professional experience

Work History

Patient Care Coordinator/Luxury Sales Representative

Self Employed
Valencia, CA
04.2022 - Current
  • Generated $50,000 in monthly sales through effective upselling techniques.
  • Enhanced customer satisfaction by understanding and addressing individual preferences.
  • Managed client needs and provided personalized services.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Executed strategic sales plans to expand customer base and revenue.
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Educated customers on product features and technical details to highlight benefits.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Cultivated referral networks to identify new business opportunities.
  • Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Identified opportunities for cross-selling products or services within existing accounts.
  • Resolved customer complaints in a timely manner.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Christian Dior Counter Manager

Macy's Department Store
Valencia, USA
09.2017 - 04.2022
  • Meeting and increasing sales by demonstrating product knowledge and serving as a resource to all customers
  • Assisted customers in selecting correct products to fit skincare regimen or makeup routine
  • Highlighted new products by creating displays to enhance brand awareness and amplify engagement
  • Recommended additional products and services based upon information provided or items already selected
  • Arranged counter offerings and promotional products to create eye-catching displays
  • Established sales goals, tracking individual employee performance toward benchmarks
  • Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques
  • Managed recruiting, hiring and performance monitoring of sales team
  • Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue
  • Encouraged customers to try new products through personal recommendations
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers
  • Inspired beauty and confidence to help customers embrace individual styles
  • Possessed acute knowledge of beauty products, brands and latest trends
  • Informed customers of current promotions, events and services, booking appointments for scheduled events

Makeup Artist

Self-employeed
Los Angeles, CA
01.2011 - 06.2017
  • Maintained counter hygiene standards with sanitized display units, tools and testers.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Enhanced natural beauty, focusing on highlighting individual features.
  • Developed a strong portfolio showcasing a variety of makeup styles.
  • Created special effects makeup for theatre, television, and movie productions.
  • Attended trade shows, conventions, workshops and seminars related to cosmetology field.

Education

Law

New York Paralegal School
New York, NY
06-1998

Bachelor of Arts - English Language And Literature

Brooklyn College of The City University of New York

Skills

  • Team building
  • Troubleshooting
  • Work Ethic
  • Data Management
  • Relationship Building
  • Organizational Skills
  • Training & Development
  • Microsoft Office
  • Product knowledge
  • Communication
  • Strategic Planning
  • Consultative selling
  • Cross-selling techniques
  • Key relationship management
  • Customer assistance
  • Sales presentations
  • Strategy development
  • Performance tracking
  • Sales training
  • Sales strategies
  • Call control
  • Leads generation
  • Social media marketing
  • Closing sales

Timeline

Patient Care Coordinator/Luxury Sales Representative

Self Employed
04.2022 - Current

Christian Dior Counter Manager

Macy's Department Store
09.2017 - 04.2022

Makeup Artist

Self-employeed
01.2011 - 06.2017

Law

New York Paralegal School

Bachelor of Arts - English Language And Literature

Brooklyn College of The City University of New York

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Vera Kapadia